Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamshunnihar Pathan

Homebush,NSW

Summary

Dedicated and results-driven retail professional with [X years] of proven experience in retail management. Adept at overseeing all aspects of store operations, from staff management and customer service to inventory control and sales optimization. Demonstrated success in implementing strategic initiatives to enhance overall efficiency and drive revenue growth. Skilled in fostering a positive and customer-centric work environment, leading teams to consistently exceed performance targets. Proven ability to analyze market trends, identify opportunities for improvement, and implement effective solutions. Seeking to bring my leadership and retail expertise to a dynamic organization focused on delivering exceptional customer experiences and achieving business success.

Overview

5
5
years of professional experience

Work History

Line Manger

kmart
Burwood , Nsw
02.2023 - Current
  • Coordinated with other departments regarding operational matters related to the line management role.
  • Prevented and resolved customer issues regarding production through planning.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • I made difficult information easy to understand for people with different levels of technical knowledge, helping them grasp the messages clearly.
  • Provided guidance and support to team members in order to ensure successful completion of tasks.
  • I quickly grasp new technologies and stay updated effortlessly.
  • Dedicated and customer-focused professional with a proven track record of delivering world-class customer service without compromise.
  • Adept at navigating fast-paced and challenging environments, consistently remaining calm and resilient under pressure. Possessing a positive and focused mindset, I excel in ensuring optimal outcomes even in high-stress situations.
  • Supported audit reviews and initiated corrective actions.
  • Enjoys working cooperatively as part of a team to achieve common goals, fostering a collaborative and inclusive work environment.
  • Demonstrated ability to communicate effectively through clear and concise verbal and written expression.
  • Improved efficiency by minimizing downtime.
  • Developed and administered budgets for inventory, labor hours and overhead expenses.
  • I fixed issues and solved problems related to equipment and controller systems.
  • Learned how to respond to emergency situations to prevent personal injuries and property damage.

Sales Assistant

Kmart
Burwood, NSW
09.2020 - 01.2023
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Processed special orders for out-of-stock items when necessary.
  • Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
  • Greeted customers to determine wants or needs, and provided assistance with product selection. .
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • I used my computer skills to put together and organize data collected from different places.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Engaged in sales-oriented discussions to determine customer points.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Fostered relationships with customers to expand customer base and retain business.

Customer Service Representative

Australia post LPO
Saint Marys, NSW
03.2019 - 07.2020
  • Executed customer sales and service transactions with accuracy and efficiency.
  • Managed high-value transactions, handling and processing cash, cheques, credit cards, and EFTPOS.
  • Promoted products and services through up-selling, cross-selling, merchandising, and other promotional activities.
  • Assisted customers with mail lodgements, providing information on associated costs.
  • Utilized various equipment, including letter-sorting machines and OCRs, to handle mail appropriately.
  • Built and maintained rewarding relationships with customers by understanding their needs.
  • Assisted in administrative duties such as stock taking and record maintenance.
  • Provided advice and guidance to customers regarding compliance with federal regulations of postal service and other relevant documentation.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Updated databases with new and modified customer data.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Prevented key account losses by researching discrepancies and correcting problems.

Education

Diploma - Electronics And Communication Engineering

Sigma University
India
01-2010

Certificate 2 - Retail

Tafe
Sydney, NSW

Skills

  • Strong interpersonal and customer relationship skills
  • Positive and focused attitude
  • Ability to rapidly acquire and apply new skills
  • Team Development
  • Production Planning
  • Safety Management
  • Production Line Management
  • Adaptability to Fast-Paced Environments
  • Physical Stamina
  • Continuous Improvement Processes

Timeline

Line Manger

kmart
02.2023 - Current

Sales Assistant

Kmart
09.2020 - 01.2023

Customer Service Representative

Australia post LPO
03.2019 - 07.2020

Diploma - Electronics And Communication Engineering

Sigma University

Certificate 2 - Retail

Tafe

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Shamshunnihar Pathan