Shamsia Mohammadi
29 Lasiandra Circuit, Narre Warren,,VIC
Summary
Dynamic professional with a proven track record in customer service and inventory management, notably at AUCA. Excelled in team collaboration and supervision, enhancing library service efficiency and reducing late returns. Skilled in cash handling and fostering customer loyalty, demonstrating exceptional product knowledge and safety procedures.
Experienced with assisting customers in selecting products and providing product information. Utilizes effective communication skills to enhance customer satisfaction and drive sales. Knowledge of inventory management and maintaining store cleanliness.
Overview
8
8
years of professional experience
Work History
Shop Assistant
BrandMixx
01.2022 - 03.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Library Assistant
AUCA (American University of Central Asia)
01.2022 - 11.2022
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
- Implemented effective system for tracking overdue items, significantly reducing late returns.
Sales Associate
Barchi City Center
01.2018 - 10.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Library Assistant
Marefat High School
04.2015 - 11.2016
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Helped children select appropriate reading level library books.
Education
BBA - Marketing
American University of Central Asia
Kyrgyzstan05-2022
GED -
RMIT University
Melbourne, VIC11-2024
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Safety procedures
- Product promotions
- Team collaboration
- Team supervision
- Store policies and procedures
Languages
Russian
Elementary
Arabic
Elementary
English
Professional Working
Timeline
Shop Assistant
BrandMixx
01.2022 - 03.2023
Library Assistant
AUCA (American University of Central Asia)
01.2022 - 11.2022
Sales Associate
Barchi City Center
01.2018 - 10.2019
Library Assistant
Marefat High School
04.2015 - 11.2016
BBA - Marketing
American University of Central Asia
GED -
RMIT University
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