Shams Munawar Momoshad
Bentley,WA
Summary
- Provided exceptional customer service, resolving inquiries and assisting customers with their shopping needs.
- Processed transactions accurately and efficiently, handling cash and card payments.
- Maintained a clean and organized work area, ensuring a positive shopping experience.
- Collaborated effectively with team members to achieve common goals and ensure customer satisfaction.
- Successfully managed multiple tasks simultaneously in a fast-paced environment
- Dutiful and diligent individual with solid history of achievement in policing and leadership.
Overview
3
3
years of professional experience
Work History
Client Service Representative
Intercontinental Hotel
2023.03 - 2024.04
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Responded proactively and positively to rapid change.
Team Member
Shopno Bangladesh
2022.03 - 2023.02
- Kept work areas clean, organized, and safe to promote efficiency and team safety in Shopno Retail Store.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Restaurant Waiter
KFC Restaurant Bangladesh
2021.10 - 2022.02
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Cultivated warm relationships with regular customers.
Kitchen Hand
Burger King Bangladesh
2021.01 - 2021.09
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
Education
Master of Commerce (Info, System and Technology specialization) -
Curtin University
Bachelor of Business Administration (BBA) - Dual Major- Finance & Management Information System
BRAC University
10.2021
Skills
- Customer Service
- Teamwork
- Cash Handling
- Data Entry & Accuracy
- Organization & Time Management
- Work Coordination
Work Availability
Flexible to work any day of the week in both Day and Night Shifts
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Skills - Softwareskills
- MS Office (Access, Word, Visio, Project, PowerPoint, Excel)
- Tableau
- MySQL
- Python (Basics)
References
1. Ashiqur Rahman
(Team-In-Charge)
Coles, Karawara
2. Junayed Hassan
(Floor-In-Charge)
Hello Fresh, Jandakot
Timeline
Client Service Representative
Intercontinental Hotel
2023.03 - 2024.04
Team Member
Shopno Bangladesh
2022.03 - 2023.02
Restaurant Waiter
KFC Restaurant Bangladesh
2021.10 - 2022.02
Kitchen Hand
Burger King Bangladesh
2021.01 - 2021.09
Master of Commerce (Info, System and Technology specialization) -
Curtin University
Bachelor of Business Administration (BBA) - Dual Major- Finance & Management Information System
BRAC University
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