Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Freshta Haidari

Melbourne,VIC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

Work History

Banking Customer Service Representative

Afghanistan International Bank
02.2021 - 07.2021
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
  • Educated customers about available services, products and bank resources.

Education

Certificate IV - Accounting And Bookkeeping

Chisholm Institute
Dandenong, VIC
09.2023

BBA - Bachelor of Business Administration

Rana University
Afghanistan
05.2020

High School Diploma -

Bi Bi Sara High School
Afghanistan
06.2016

Skills

  • Mail Management
  • Microsoft Office
  • Employee Timesheet Processing
  • Data Entry Documentation
  • Program File Distribution
  • Cash Deposit Preparation
  • Back Office Operations
  • Data Collection

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Banking Customer Service Representative

Afghanistan International Bank
02.2021 - 07.2021

Certificate IV - Accounting And Bookkeeping

Chisholm Institute

BBA - Bachelor of Business Administration

Rana University

High School Diploma -

Bi Bi Sara High School
Freshta Haidari