Shamsul Hoque
Goulburn,NSW
Summary
Focused professional with several years of success in leadership and team supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style. Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Bunnings
Goulburn
09.2019 - Current
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Conducted regular performance reviews with team members to provide feedback on their progress.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Ensured compliance with all safety regulations, policies and procedures.
Restaurant Manager
Patagonian Toothfish
02.2007 - 11.2018
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Created new menu items based on customer feedback and industry trends.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Education
Bachelor of Science - Computer And Information Systems
Australia Catholic University
North Sydney12-2010
High School Diploma -
Australasia College And Technology
03-2007
Skills
- Customer Service
- Operational Efficiency
- Team Leadership
- FLUENT IN English
- Planning and Implementation
- Performance Management
- Policies and procedures implementation
- Maintenance Planning
- Business Development
- Customer Retention
- Performance monitoring
- Team Development
Affiliations
- Cricket
- Badminton
Certification
- Driver Licnese class C
Languages
Bengali
Full Professional
English
Full Professional
References
References available upon request.
Timeline
Retail Supervisor
Bunnings
09.2019 - Current
Restaurant Manager
Patagonian Toothfish
02.2007 - 11.2018
Bachelor of Science - Computer And Information Systems
Australia Catholic University
High School Diploma -
Australasia College And Technology
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