Shamun Khan
Minto
Summary
A strong leader with a proven track record, I have successfully managed a team of 10 members as a Team Leader. As a Junior Mechanical Engineer, I made valuable contributions to designing, developing, and maintaining various machinery designs. As a Project Officer, I took on multiple responsibilities such as budgeting, scheduling, and risk management. Additionally, as a Functional Consultant, I developed a meticulous and detail-oriented approach to solving business pain-points. Excited about the opportunity to join the Campbelltown City Council as Customer Service Team Leader, I bring my extensive experience and expertise to ensure success in this role.
Overview
8
8
years of professional experience
Work History
Project Officer
Australian Electoral Commission
10.2024 - Current
- Worked in the mobile polling services project
- Providing resources and support in regards to mobile polling services for over 1500 premises across NSW
- Our clients range from Hospitals, Residential Age Care Facilities and Correctional Centres
- Served the Assurance and compliance team to ensure that the NSW Divisional Offices are consistently monitored and provided with the necessary support for the 2025 federal election framework.
Service Support Officer
Australian Electoral Commission
07.2023 - 10.2024
- Maintaining the Address registry for Australian Electors
- Reporting to supervisors at regular intervals
- Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner
- Reporting to supervisors at regular intervals
- Trained staff on operating procedures and company services
Team Leader
Myer Pty Ltd
08.2022 - 07.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Trained staff on operating procedures and company
services. - Provided Sales Reports to Assistant Store Managers
- Handled and resolved complex customer disputes
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Service Representative
Myer Pty Ltd
09.2016 - 07.2023
- I learned how to efficiently use the POS system for processing sales, I managed to find new techniques for delivering exemplary customer service and handle customer disputes/complaints
- Our performances were measure through KPI such as Sales per hour, Myer One Scan rates, Average Transaction Value per week and Customer Ratings
- I maintained a high performance for all KPI's
- On August 2022, I was promoted as the Team Leader of the Menswear floor
- For this role I had to take care of the team, report to the Assistant Store Managers and resolve more complex customer disputes/complaints
Junior Mechanical Engineer
Fitzpatrick Engineering
07.2019 - 12.2021
- I shadowed my supervisor and got exposure into CAD technology for the design of Industrial Fan systems
- Performed Calculations in relation to Fluid Mechanics and Mechanics of Solid for determining constraints behind the design of Industrial Fan Systems
Graduate Functional Consultant
Barhead Solutions
09.2021 - 11.2021
- For my time there, I was exposed to the world of Microsoft and shown how to manipulate a lot of their new Technologies
- I had attained 3 Microsoft accredited Certificates for the time I had spent in this company
Education
M Biomedical Engineering -
University of New South Wales
07.2022
B Mechanical Engineering (Honours) - undefined
University of New South Wales
06.2020
Skills
- Time Management
- Teamwork
- Leadership
- Communication
- Customer Service
- Presentation Skills
- Project Management
- Data Analytics
- Written and Verbal Communications
- Microsoft Office
- CAD
- Complaint Handling
Websites
Languages
English
Bengali
Spanish
Timeline
Project Officer
Australian Electoral Commission
10.2024 - Current
Service Support Officer
Australian Electoral Commission
07.2023 - 10.2024
Team Leader
Myer Pty Ltd
08.2022 - 07.2023
Graduate Functional Consultant
Barhead Solutions
09.2021 - 11.2021
Junior Mechanical Engineer
Fitzpatrick Engineering
07.2019 - 12.2021
Customer Service Representative
Myer Pty Ltd
09.2016 - 07.2023
B Mechanical Engineering (Honours) - undefined
University of New South Wales
M Biomedical Engineering -
University of New South Wales
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