Shamun Khan
Minto,Australia
Summary
I also have a strong academic background with dual degrees and I have been exposed to a wide range of industries/environments. I want to establish my career by being someone that can lead by example.
Overview
8
8
years of professional experience
Work History
Project Officer
Australian Electoral Commission
10.2024 - Current
- Currently working in the mobile polling services project
- Providing resources and support in regards to mobile polling services for over 1500 premises across NSW. Our clients range from Hospitals, Residential Age Care Facilities and Correctional Centres.
Service Support Officer
Australian Electoral Commission
07.2023 - 10.2024
- Maintaining the Address registry for Australian Electors
- Reporting to supervisors at regular intervals
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Engineering Intern
Fitzpatrick Engineering
07.2021 - 12.2023
- I shadowed my supervisor and got exposure into CAE technology for the design of Industrial Dan systems
- Performed Calculations in relation to Fluid Mechanics and Mechanics of Solid for determining constraints behind the design of Industrial Dan Systems
Customer Service Representative
Myer Pty Ltd
09.2016 - 07.2023
- I learned how to efficiently use the POS system for processing sales, I managed to find new techniques for delivering exemplary customer service and handle customer disputes/complaints
- In August 2022, I was promoted as the Team Leader of the Menswear Department
- For this role I had to take care of the team, report to the Assistant Store Managers and resolve more complex customer disputes/complaints
Graduate Intern
Barhead Solutions
09.2021 - 11.2021
- During my time there, I was exposed to the world of Microsoft and shown how to manipulate a lot of their new Technologies
- I had attained 3 Microsoft accredited Certificates for the time I had spent in this company
Education
Masters of Biomedical Engineering -
University of New South Wales
Sydney, NSW07.2022
Bachelor of Engineering (Honours) - Mechanical Engineering
University of New South Wales
Sydney, NSW06.2020
Skills
- Time Management
- Teamwork
- Leadership
- Communication
- Customer Service
- Presentation Skills
- Project Management
- Data Analytics
- Written and verbal communication
- Microsoft Office
- CAD
- Complaint Handling
Languages
English
Bengali
Spanish
References
- Malak Tlais, Supervisor at Australian Electoral Commission, malak.tlais@aec.gov.au, 0413 234 294
- Yasin Cakir, Supervisor at Australian Electoral Commission, yasin.cakir@aec.gov.au, 0410 292 120
Timeline
Project Officer
Australian Electoral Commission
10.2024 - Current
Service Support Officer
Australian Electoral Commission
07.2023 - 10.2024
Graduate Intern
Barhead Solutions
09.2021 - 11.2021
Engineering Intern
Fitzpatrick Engineering
07.2021 - 12.2023
Customer Service Representative
Myer Pty Ltd
09.2016 - 07.2023
Masters of Biomedical Engineering -
University of New South Wales
Bachelor of Engineering (Honours) - Mechanical Engineering
University of New South Wales
Similar Profiles
Paul Pathet MadhieuPaul Pathet Madhieu
Election official at Victorian Electoral Commission/Australian Electoral Commission (VEC/AEC)Election official at Victorian Electoral Commission/Australian Electoral Commission (VEC/AEC)
Laura McGradyLaura McGrady
Polling assistant at Australian electoral commissionPolling assistant at Australian electoral commission
Emily KellyEmily Kelly
Temporary OPC Electoral Assistant at Australian Electoral Commission (AEC)Temporary OPC Electoral Assistant at Australian Electoral Commission (AEC)
Lachie MooreLachie Moore
Co-chair, Young People Engagement Working group at Australian Electoral CommissionCo-chair, Young People Engagement Working group at Australian Electoral Commission
Sanji HossainSanji Hossain
Employee at LovisaEmployee at Lovisa