Shamyant Sharma
Taylors Hill,VIC
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
20
20
years of professional experience
Work History
Security and Patrolling Officer (Part Time)
Excel security
Melbourne, VIC
12.2020 - 06.2024
- Conduct foot patrols of the parameter
- Operate/monitor - control room, roster preparation, and staff management
- Inspect buildings, carpark and grounds
- Tenant Liaison & Safety
- Deal with Tenants/stakeholders queries and complaints and provide information
- Ensured the security and confidentiality of sensitive information.
- Implemented risk management strategies to mitigate potential threats.
- Developed and maintained relationships with key clients and stakeholders.
- Maintain an accurate record of all events, activities and incidents
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Enforced compliance with regulatory standards and company policies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Store Inventory Manager
Kmart
Melbourne, VIC
12.2021 - 03.2024
- Forecast, plan and prioritize daily work and resource requirements
- Adhered to all safety regulations when handling hazardous materials in compliance with OSHA guidelines.
- Utilized warehouse management systems software for tracking products from receipt through shipment.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Provided training sessions on proper use of WMS software applications for new personnel.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
- Collaborated with other departments to coordinate supply chain activities and optimize production schedules.
- Ensured product quality and safety standards were met throughout the inventory process.
- Coordinated with internal departments regarding returns, exchanges, credits due to damaged goods or wrong shipments.
- Collaborated with vendors to ensure timely delivery of goods and services.
- Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Monitored supplier performance to ensure orders were fulfilled on time and accurately according to customer requirements.
- Consistently met company and department objectives within budget and time constraints.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Directed investigations to verify and resolve customer or shipper complaints.
- Overseeing safe and efficient inventory management practices across the store
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
- Created and enforced policies and procedures for entire logistics team.
- Identified opportunities to reduce cost and improve productivity.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Business Manager
Target Australia
Melbourne, VIC
02.2016 - 11.2021
- Oversaw daily operations across multiple departments, including sales, marketing, and HR.
- Coordinated with HR to recruit, train, and retain top talent, ensuring a high-performance team.
- Cultivated a positive organizational culture and work environment to motivate employees.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
- Managing budgets, Organize and coordinate operations in ways that ensure maximum productivity
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Implemented safety protocols throughout the workplace to protect employees from harm.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Ensured compliance with industry regulations and company policies.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Provided training sessions for employees on new software systems used in business operations.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Delegated work to staff, setting priorities and goals.
BUSINESS MANAGER/ FILL LEADER
BIG W
Melbourne, VIC
10.2007 - 11.2015
- Coached team members in merchandise sales techniques
- Developed and maintained a customer-centric culture within the team
- Led and empowered the fill team by providing coaching, developing direct reports, and delivering feedback on performance
- Ensuring customer care team have skills and capability to provide exceptional shopping experience for customers
- Planning workload and resources required to deliver daily store replenishment and re-work
- Implement action aisle and end cap display changes based upon daily walk through with the other managers and coordinate and planning merchandising
- Ensured safe environment for customers, team members, and visitors by following safety and health management system procedures.
- Minimized store shrinkage by implementing loss prevention strategies such as EAS tagging, stock rotation, and Stock Control.
- Oversee the end to end fill of merchandise and presentation to meet the VM Brilliant Basics Standards at all times
- Maintaining transit room standards in accordance with the Brilliant Basics guide
- Enhanced customer focus to drive maximum sales in all activities.
- Assess skills and competencies of the team and providing development activities as required
- Enhanced customer shopping experience through effective utilization of interpersonal skills and proactive solicitation of customer feedback
- Managed service levels store-wide and optimized resource allocation to consistently deliver fast and efficient service.
- Collaborated with store team to ensure a safe, clean, and organized shopping environment
- Drove business growth and expanded product offerings through the application of top-tier visual merchandising techniques, resulting in achievement of sales goals.
- Ensured manning requirements aligned to trade and consistent customer service by completing rosters
- Effectively communicated strategic goals and activities to store team memb
Customer Service Representative
HDFC Bank
Chandigarh, PUNJAB
04.2004 - 02.2005
- Liaise with external clients, renewing current and new HDFC customers’ accounts
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided responsive and consultative approach to customer needs
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Masters in Information Systems -
Central Queensland University
Melbourne VIC01.2007
Masters in Arts -
Punjabi University
01.2004
Bachelors in Arts -
Punjabi University
01.2002
Skills
- Microsoft Word
- HTML
- Microsoft Access
- Microsoft Excel
- Photo shop
- COMMUNICATION/INTERPERSONAL
- ANALYTICAL/PROBLEM SOLVING
- LEADERSHIP/ORGANISATIONAL
- Emergency Response
- Report Writing
- Budgeting and finance
- Asset Protection
- Reporting and documentation
Leadershiporganisational
- Acted as project leader in various projects done at University
- Organised regular team meetings to ensure co-ordination, to achieve desired progress and problem solving.
Analyticalproblemsolving
- Liaising with different departments required high degree of product and technical knowledge which helped in effective problem solving
- Strong negotiation skills and high degree of responsibility while interacting with existing and new client base to ensure business development
Communicationinterpersonal
- Strengthen relationships with the various different dealers
- Provided excellent customer service and professional support to various departments
- Participated as an active group member in the group projects done at university or at work
Timeline
Store Inventory Manager
Kmart
12.2021 - 03.2024
Security and Patrolling Officer (Part Time)
Excel security
12.2020 - 06.2024
Business Manager
Target Australia
02.2016 - 11.2021
BUSINESS MANAGER/ FILL LEADER
BIG W
10.2007 - 11.2015
Customer Service Representative
HDFC Bank
04.2004 - 02.2005
Masters in Information Systems -
Central Queensland University
Masters in Arts -
Punjabi University
Bachelors in Arts -
Punjabi University
Similar Profiles
Hagie CeesayHagie Ceesay
Unarmed Security Officer at Excel SecurityUnarmed Security Officer at Excel Security
Victoria AjasinVictoria Ajasin
Unarmed Security Officer at Excel SecurityUnarmed Security Officer at Excel Security
Charnte CradleCharnte Cradle
Security Officer at Excel SecuritySecurity Officer at Excel Security