Summary
Overview
Work History
Education
Skills
Timeline
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Shan Mo

Melbourne Central,Victoria

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
2
years of professional experience

Work History

Educator

Team Kids
01.2023 - 10.2023
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Utilized innovative teaching strategies to effectively engage students in learning.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.

Teacher

Yaquantianlan Institution
10.2021 - 08.2023
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.

Education

Master of Tesol - Teaching

Monash University
Melbourne, VIC
09.2023

Skills

  • Customer Relationship Management
  • Time Management
  • Credit and Debt Card Processing
  • Client Needs Assessment
  • Providing Feedback
  • Client Rapport-Building

Timeline

Educator

Team Kids
01.2023 - 10.2023

Teacher

Yaquantianlan Institution
10.2021 - 08.2023

Master of Tesol - Teaching

Monash University

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Shan Mo