Shantal Rayner

* Managed salaries and schedules in line with productivity targets and business needs.

* Developed a successful sales team through coaching, performance management, and ongoing training.

* Analyse sales results and performance daily.

* Analyse sales trends to forward plan key sales periods.

* Provide support to all team members through ongoing feedback, career conversations and performance reviews.

* Maintain compliance in Loss Prevention through reviews, stocktakes and shrink improvement plans.

* Provide exceptional customer connection and instill a 'customer first' culture across all stores.

* Review and maintain stock levels to support visual merchandising strategies and overall sell through results.

* Analyse and organise weekly transfers to DFO based on their stock position.

* Handle customer complaints and challenges in a professional and timely manner.

* Facilitate formal meetings and investigations when applicable.

* Maintain compliance in Health and Safety standards through observations and reviews.

* Conduct induction training sessions for Store Managers.

* Host Just Future Leaders training sessions with Regional Managers from sister brands.

* Facilitate interviews, including group interviews for peak trade recruitment.

* Maintain an organised schedule with planned visits.

* Problem solving across every facet of the business to get best outcomes.

* Liaise with different internal departments for best outcomes.

* Maintaining a professional and confidential manner at all times.

* Co-ordinate new store openings and refits.

* Managed salaries and schedules in line with business needs.

* Developed a successful sales team through coaching, performance management, and ongoing training.

* Analyse sales results and performance daily.

* Provide support to all team members through ongoing feedback, career conversations and performance reviews.

* Maintain compliance in Loss Prevention through reviews and stocktakes.

* Provide exceptional customer connection and instill a 'customer first' culture across all stores.

* Review and maintain stock levels to support visual merchandising strategies and overall sell through results.

* Analyse and organise weekly transfers to high performing stores when required.

* Handle customer complaints in a professional and timely manner.

* Facilitate formal meetings and investigations when applicable.

* Maintain compliance in Health and Safety standards through observations and reviews.

* Conduct induction training sessions for Store Managers.

* Facilitate interviews, including group interviews for peak trade recruitment.

* Maintain an organised schedule with planned visits.

* Problem solving across every facet of the business to get best outcomes.

* Liaise with different internal departments for best outcomes.

* Maintaining a professional and confidential manner at all times.

* Co-ordinated and facilitated many store closures and openings.

* Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

* Managed inventory control, cash control, and store opening and closing procedures.

* Managed store employees successfully in fast-paced environment through proactive communication, praise and improvement feedback.

* Assisted with hiring, training and mentoring new staff members.

* Improved customer satisfaction through staff training in customer service and product knowledge.

* Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

* Assisted in multiple store openings and closures.