Shana Ah Boo
Bamaga,QLD
Summary
I am a Toress Strait Islander who was born on Thursday Island and grew up in Bamaga Cape York. A lady who manages expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
I want to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HR Business Manager
Depart Of Education,
11.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Over sees the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Staffing attendance reports
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Coordinated employee placements and administrative details.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
Finance Officer/Family Support Officer
Ngurpai Ikama Ikiya Education Council
01.2009 - 12.2014
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Generated financial and operational reports to assist management with business strategy.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Assisted with recruiting, interviewing and hiring new department employees.
- Analyzed financial data regarding product performance and customer performance and developed reports for key stakeholders.
- Established and enforced controls on revenue and expenses to protect company assets.
- Introduced software tools and process improvements to mitigate loss and drive operational growth.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Utilized financial software to prepare consolidated financial statements.
Education
High School Diploma -
Thursday Island State High School
Thursday Island11.2005
Skills
- Business Administration
- Staff Development
- Performance Management
- Schedule Preparation
- Budget Control
- Time Management
- Staff Management
Certification
Certificate II in Business
Drivers Licence
Blue Card
Timeline
HR Business Manager
Depart Of Education,
11.2015 - Current
Finance Officer/Family Support Officer
Ngurpai Ikama Ikiya Education Council
01.2009 - 12.2014
High School Diploma -
Thursday Island State High School
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