Shana Berbers
Melbourne
Summary
Motivated and offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.
Overview
6
6
years of professional experience
Work History
Production Worker
Tasty
08.2023 - 02.2024
- Troubleshot production issues and provided timely solutions.
- Resolved issues quickly to maintain productivity goals.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and resource optimization.
- Participated in regular meetings with team members to discuss production updates.
Waitress/Barista
Forage Food Cafe
02.2023 - 06.2023
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Administrative Officer
Impact English College PTY
12.2021 - 01.2023
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed wide-ranging administrative, financial and service-related functions including data entry.
Retail Assistant
Salt And Pepper
11.2021 - 12.2021
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
Casual Retail Assistant
Wholefoods Merchants
08.2018 - 02.2019
- Contributed to a positive work environment through effective communication and collaboration with team members and supervisors.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Nursing
Swinburne University of Technology
Melbourne, VIC07.2025
High School Diploma -
Brentwood Secondary College
Glen Waverly12.2021
Skills
- Professional Communication
- Database Maintenance
- Database entry
- Microsoft Word
- Information Security
- Complaint resolution
- Customer Relations
Reading
I enjoy reading novels and writing in my spare time. Gaining knowledge on various topics is an ongoing ambition for me.
Timeline
Production Worker
Tasty
08.2023 - 02.2024
Waitress/Barista
Forage Food Cafe
02.2023 - 06.2023
Administrative Officer
Impact English College PTY
12.2021 - 01.2023
Retail Assistant
Salt And Pepper
11.2021 - 12.2021
Casual Retail Assistant
Wholefoods Merchants
08.2018 - 02.2019
Nursing
Swinburne University of Technology
High School Diploma -
Brentwood Secondary College
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