Shana Cochrane
Melbourne,VIC
Summary
I am a motivated employee that learns quickly in fast-paced, high-pressure environments, and consistently adheres to safety standards. After years in the hospitality industry and going to the gym, I am comfortable with spending several hours a day on my feet and lifting heavy objects.
Overview
1
1
year of professional experience
Work History
Front of House
Miss Pryor
04.2023 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Bartender/Bottle Service Waitress
The George On Collins
09.2022 - 06.2023
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Assessed guest demeanour and behaviour to minimize disturbances, notifying bouncer of any unruly situations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front of House Waitress
Pinchy's Lobster And Champagne Bar
05.2022 - 01.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - History
The University of Melbourne
Melbourne, VIC07.2022
Skills
- Workplace Safety
- General Housekeeping
- Customer Satisfaction
- Identifying Flaws
- Inventory Control
- Heavy Labor
- Positive Interactions
- Organizational Systems
- Reading Comprehension
Timeline
Front of House
Miss Pryor
04.2023 - Current
Bartender/Bottle Service Waitress
The George On Collins
09.2022 - 06.2023
Front of House Waitress
Pinchy's Lobster And Champagne Bar
05.2022 - 01.2023
Bachelor of Arts - History
The University of Melbourne