Shana Evers

• Manage membership records and maintain accurate documentation of club activities.
• Issue notices for meetings to ensure timely communication among members.
• Record minutes of meetings to provide a clear account of discussions and decisions.
• Oversee club records to guarantee compliance with the constitution and relevant legislation.
• Handle correspondence to facilitate effective communication within the club.
• Ensure adherence to constitutional requirements and legal standards governing club operations.
  

In addition to all skills and tasks outlined in my role as Sr Associate Customer service;

• Served as primary contact for ANZ Customer Service team, addressing process and procedure inquiries.
• Provide guidance and training to team members.
• Business support and lead contact for the sales team.
• Managed relationships with top-tier industrial distributors and Ansell's largest medical distributor, Ansell Aust, overall biggest customer.
• Oversaw Distributor Direct Shipment orders, coordinating with all departments throughout the process.
• Direct Shipment order tracking reports for distributors.
• Led project management initiatives for claim back and rebate process improvements.
• Processed distributor monthly claimbacks rebate claims
• Administered invoice management and release processes effectively.
• Compiled month-end rebate reports to ensure accurate financial tracking.

• Resolved distributor complaints to enhance service efficiency.
• Provided exceptional customer service to address inquiries and resolve issues promptly.
• Tracked orders to ensure timely delivery of goods and services.
• Collaborated with sales team to maintain accurate inventory levels and resolve discrepancies.
• Gathered customer feedback through surveys to drive improvements in service quality.
• Maintained professionalism while handling difficult customers, effectively diffusing tense situations.
• Developed strong customer relationships through personalized assistance and support.
• Implemented ERP solutions to streamline operations across multiple departments.

• State Representative for Victoria & Tasmania
• Manage sales and ordering for all stores in portfolio
• Actively seek new relationships with customers building portfolio
• Promote all products available and building a connection between the customer and product.
• Build and nurture client relationships
• Attend road shows to promote product across both states
• Find new and exciting opportunities to promote and sell products
• Host wine tasting functions in customers location each week to assist client to sell to their customers
• Arrange and facilitate existing and potential client meetings
• Report activities and efficiently communicate with management
• Highlight any issues and troubleshoot remedies

• Facilitated comprehensive training sessions for tax agents on new ATO online portal

• Support all Financial Planners
• Diary management
• Plan and document preparation for plan presentations
• Document preparation and liaison with customers for their requirements. Follow up for all work processed.
• Communicate with Fund Managers and suppliers to service client as required
• Payments and invoicing
• Data Entry
• Relieve all staff as required / Reception duties on adhoc basis

• Supervision of team varying from 6-10 members all undertaking below outlined responsibilities as below in Customer Service Specialist role.
• Team coaching, mentoring and training
• Delegation and quality checking of work by team
• Managing own portfolio of Tier 1 high profile corporate and commercial client.
• Responsibilities for own portfolio as outlined in position below.
• Administration support for Automotive Finance team

• Increased customer satisfaction ratings through prompt responses to inquiries and effective issue resolution.
• Identified cross-selling opportunities, enhancing product exposure among existing customers.
• Ensured compliance with banking regulations in customer service operations.
• Processed transactions accurately using point-of-sale system, maintaining high standards.
• Maintained cleanliness of branch areas, ensuring a welcoming environment for customers.
• Provided training support for new hires, facilitating smooth onboarding in Customer Service Department.
• Verified identity documents for account openings or changes, adhering to bank policies.
• Participated in staff meetings to discuss performance goals and process improvements.

• Supervised operations during events, troubleshooting issues to ensure seamless experiences.
• Managed registration desks to facilitate efficient entry for attendees according to protocols.
• Performed administrative tasks including preparation of agendas, presentations, and documents for meetings.
• Assisted in organizing events from conception through completion, ensuring all details were addressed.
• Designed event themes and coordinated decorations, audio-visual equipment, and promotional materials.
• Provided logistical support during setup and teardown of equipment at event sites.
• Liaised between clients and vendors to guarantee timely service delivery at events.
• Utilized event management software to track registrations, payments, and attendee feedback.