Shana McCartin
North Nowra,NSW
Summary
Dedicated Neighbourhood Coordinator with extensive experience in leading support teams to provide high-quality, person-centered care in community and home environments. Demonstrates a strong commitment to enhancing community connections and promoting client independence. Skilled in collaborating with clients, families, and care teams to ensure tailored services that meet individual needs. Recognised for fostering supportive relationships and driving continuous improvement across diverse service systems.
Overview
16
16
years of professional experience
Work History
Neighborhood Coordinator
Uniting
Nowra, NSW
02.2024 - Current
- Onboarding new clients, setting up HCP budgets, starting services, and organising third-party services.
- Liaising with third-party vendors, such as Physio, Podiatry, and Lawn Maintenance.
- Formulating care plans and carrying out regular care plan reviews with clients.
- Identified needs of customers promptly and efficiently.
- Onboarding of new support workers.
- Prepared agendas for support worker meetings.
- Handling feedback and complaints.
- Maintained updated knowledge through continuing education and training.
- Updated and maintained databases with current information.
Onboarding Specialist
Uniting
Nowra, NSW
10.2023 - 01.2024
- Knowledge in navigating the My Aged Care portal.
- Onboarding of all Commonwealth Home Support Program clients.
- Formulating a care plan to suit client needs.
- Data entry.
- Excellent communication skills
In Home Aged Care Support Worker
Uniting
Nowra, NSW
06.2022 - 10.2023
- Provided personal care, domestic assistance, social support, respite care, and shopping.
- Transported clients to medical appointments and other activities as needed.
- Followed care plan and directions to administer medications.
- Reported concerns to the clinical team to promote optimal care.
- Performed wound care when instructed by my RN.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Administered necessary bed care as needed.
- Operated manual handling equipment as needed.
- Laundered clothing and bedding to prevent infection.
- Built strong and trusting rapport with clients and loved ones.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Maintained accurate records of client's medical histories, treatments and progress reports.
- Developed relationships with clients by providing companionship, understanding and empathy.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
In Home Disability Support
Joy 4 Care
Russell Island , QLD
09.2021 - 03.2022
- Adapted strategies to cater to diverse client requirements.
- Collaborated with mental health professionals, dementia specialists, and autism support teams.
- Adhered to detailed care plans.
- Coordinated outings.
- Maintained updated knowledge through continuing education and advanced training.
- Supported clients with personal care, domestic assistance, meal preparation, social support, and shopping.
In Home Support Worker
Smart Care
Melbourne Outer East , VIC
10.2019 - 03.2020
- Assisted clients facing drug and alcohol dependencies.
- Provided support to individuals facing psychological challenges.
- Facilitated clients' social activities while ensuring support and engagement.
- Provided support for clients' household tasks.
- Assisted clients throughout their shopping.
Small Business Owner
All Mad Auto Detailing
Melbourne , VIC
07.2009 - 01.2012
- Monitored customer feedback and implemented changes based on their suggestions.
- Researched similar businesses to determine competitive advantages.
- Delegated work to staff, setting priorities and goals.
- Developed marketing campaigns to deliver messages to right audience.
- Established partnerships with other businesses in related industries for mutual benefit.
- Monitored financial objectives and prepared budgets according to projections.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with local, state, and federal regulations affecting business operations.
- Maintained accurate and complete records of all business transactions and interactions.
- Accomplished completion of quarterly BAS.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Planned and executed promotional events to generate interest and increase sales.
- Managed staff recruitment, hiring, training, and development.
- Designed detailed business plans to outline finances, goals and operations of company.
Education
Certificate 3 - Individual Support
Aurora Training Institute
Queensland 09-2021
Certificate 2 - Hospitality Management
Swinburne University
Melbourne, VIC11-2001
Year 10 - High School
Mater Christi College
Melbourne, VIC11-1996
Skills
- Client onboarding
- Care plan formulation
- Data entry
- Database management
- Vendor coordination
- Feedback management
- Conflict resolution
- Effective communication
- Team building
- Regulatory compliance
- Problem solving
- Time management
- Relationship building
- Excellent communication
- Social media management
- Teamwork
- Multitasking capacity
- Self-motivation
- Staff supervision
- Interpersonal communication
- Cultural sensitivity
- Direct operations
- Certified in CPR/AED
- Budget administration
- Written and verbal communication
- Administrative management
- Diversity & Inclusion
- Team collaboration
- Emergency preparedness
- Client needs assessments
- Risk management
References
References available upon request.
Timeline
Neighborhood Coordinator
Uniting
02.2024 - Current
Onboarding Specialist
Uniting
10.2023 - 01.2024
In Home Aged Care Support Worker
Uniting
06.2022 - 10.2023
In Home Disability Support
Joy 4 Care
09.2021 - 03.2022
In Home Support Worker
Smart Care
10.2019 - 03.2020
Small Business Owner
All Mad Auto Detailing
07.2009 - 01.2012
Certificate 3 - Individual Support
Aurora Training Institute
Certificate 2 - Hospitality Management
Swinburne University
Year 10 - High School
Mater Christi College
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