Summary
Overview
Work History
Education
Skills
Cooking, Football, Family
Timeline
Generic

LUIS VASQUEZ MANZANARES

Rockdale

Summary

Polished Hospitality Manager with more than 20 years experience, specializing in high performing, award wining establishments. A passion for wine and broad experience in different departments, delivering focused expertise on the floor and back of house.

Professional, charismatic, highly motivated and constantly self improving.



Overview

16
16
years of professional experience

Work History

Venue Manager

Menzies Bar & Bistro at ShellHouse
04.2024 - Current
  • Enhanced customer experience by identifying and building rapport with regular guests, leading to a higher increase in repeat visits.
  • Successfully reduced staff turnover by implementing a safe and professional work environment, fostering employee engagement and satisfaction.
  • Proactively identified areas of improvement within operational processes, resulting in a increase in efficiency and cost savings.
  • Successfully improved service standards by implementing training programs, leading to a 20% increase in customer satisfaction ratings.

Venue Manager and Sommelier

Ovolo Hotels
12.2021 - 04.2024
  • Achieved the holy grail - Successfully reduced beverage cost, as well as reduced staff costing, while improving guest experience.
  • Rectified the venue's performing expectations and set a new trajectory
  • Winner 2022 Restaurant of the Year by AHA (Australia Hotel Association) NSW and highly commended bar.
  • Trained and guided team members to maintain high service standards and product knowledge.
  • Recruited, hired and trained personnel for different skill levels and positions.
  • Negotiated price with suppliers and vendors to decrease expenses and increase profit.
  • Created marketing strategy and advertising initiatives to better promote facility to public.
  • Designed and produced revenue raising events such as weekly Jazz Night and Cellar Door experience, VIVID and Wedding Planners event.

Assistant Restaurant Manager

Nomad Wine
10.2020 - 12.2021
  • Created an approachable training system that helped both new and senior staff be part of the brand. This translated in a higher spend per person and customer satisfaction as staff could use their product knowledge to upsell.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Motivated staff to perform at peak efficiency and quality.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations
  • Recruited and hired employees offering talent, charisma and experience to restaurant team

General Manager

Bar Patron, Rockpool Dining Group
02.2019 - 03.2020
  • Established and administered annual budget.
  • Managed monthly budget implementations, employee reviews, training, schedules and contract negotiations.
  • Oversaw P&Ls to adjust costs to achieve margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain standards throughout the establishment.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Delivered business strategy and developed policies and procedures to improve operational quality and team efficiency

Sommelier, Assistant Manager

The Cut, Rockpool Dining Group
06.2018 - 01.2019
  • Implemented staff training sessions regarding key products to increased knowledge and upsell techniques.
  • Promoted special wine menu for holidays to complement chef's dinner specialties.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Answered questions and concerns skillfully and redirected customers towards optimal matching beverage options.
  • Inventoried bar supplies regularly to quickly identify supply shortages and assist budget planning.
  • Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.

Assistant Restaurant Manager

Rockpool Bar and Grill
04.2016 - 04.2018
  • Maximized quality assurance by completing frequent line checks.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Leveraged technology and social media to better reach and communicate with guests.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.

06.2009 - 03.2016
  • During this time I worked in different restaurants and in various positions learning and understanding the way a restaurant operates from different perspectives such as bar, food running, host and section waiter.
  • Is during this time I learned all my guests and up sell skills from different styles of service which made me a very adaptable employee.
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day
  • Identified and addressed customer complaints to promote satisfaction and loyalty
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings

Education

Diploma of Hospitality Management -

MEGT

Diploma -

Court of Masters Sommeliers
01-2016

Skills

  • Wine and beverage expertise
  • Quality Assurance
  • Staff Training and Venue Maintenance
  • Employee Performance Evaluations
  • Self Motivated
  • Reliable, Punctual and Responsible
  • Committed, skilful and Professional

Cooking, Football, Family

I have always enjoyed cooking at home, entertaining friends and trying new cooking techniques as well as new ingredients. 

As a good South American, football is part of our culture and although I do not play it as often, World Cup always gets my attention. 

Finally, my family gives me strength and drives me to reach my goals.

Timeline

Venue Manager

Menzies Bar & Bistro at ShellHouse
04.2024 - Current

Venue Manager and Sommelier

Ovolo Hotels
12.2021 - 04.2024

Assistant Restaurant Manager

Nomad Wine
10.2020 - 12.2021

General Manager

Bar Patron, Rockpool Dining Group
02.2019 - 03.2020

Sommelier, Assistant Manager

The Cut, Rockpool Dining Group
06.2018 - 01.2019

Assistant Restaurant Manager

Rockpool Bar and Grill
04.2016 - 04.2018

06.2009 - 03.2016

Diploma of Hospitality Management -

MEGT

Diploma -

Court of Masters Sommeliers

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LUIS VASQUEZ MANZANARES