Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Shana Sullivan

Shana Sullivan

Townsville,Australia

Summary

I bring a diverse range of skills and experiences that make me well suited for a role in hotel cleaning. My background includes attention to detail and aesthetics honed in retail, fast-paced service in my hospitality positions, and leadership and independence developed over four years as a dance teacher. These roles have instilled in me a strong work ethic, dedication to excellence, and a commitment to creating positive experiences for others.


While my previous work has focused primarily on customer service, I have worked a casual position as a cleaner at motel. Additionally, I have a personal passion for maintaining clean and organized spaces. I take pride in my meticulous attention to detail and the satisfaction of transforming environments into spotless, welcoming areas. My ability to thrive in high-pressure settings, combined with my commitment to quality, makes me an asset to any team focused on delivering exceptional standards of cleanliness and presentation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hospitality Staff Member

Juliette's
07.2023 - Current
  • Demonstrated excellent customer service and communication skills
  • Performed opening and closing duties
  • Further developed hospitality skills (POS, waitressing, food preparation)

Front of House (Holiday Job)

Smoky Pallet Freehouse
11.2020 - 02.2023
  • Gained key hospitality skills (waitressing, order taking, POS, basic bartending)
  • Provided an exceptional customer experience through polite and friendly service
  • Worked under pressure in a large and extremely busy venue including private functions and busy events
  • Checked identification of customers to verify age requirements for purchase of alcohol

Cleaner (Casual - Holidays)

Breakers Motel
01.2017 - 02.2022
  • Experience washing, ironing, and folding linen
  • Performed daily cleaning and sanitation duties in motel rooms and units
  • Refilled and replaced bathroom and kitchen supplies

Retail Sales

D-Bar Surf Shop
11.2017 - 01.2020
  • Responsible for customer service, restocking, processing sales
  • Learned key retail sales skills
  • Effectively dealt with customers of all ages and demographics
  • Learnt cash handling skills

Dance Teacher

Whangamata Dance Studio
02.2015 - 12.2018
  • Delivered hip-hop and jazz dance lessons
  • Managed large groups of students
  • Trained my own dance assistant
  • Choreographed performances for the annual show
  • Developed confidence in speaking in front of large groups

Education

Masters of Marine Biology - Marine Ecology

James Cook University

Bachelor of Science (B.S.) - Marine Biology

Auckland University of Technology
12.2022

Skills

  • Professionalism
  • Attention to detail
  • Friendly Customer Service
  • Teamwork and Collaboration
  • Guest Satisfaction
  • Housekeeping
  • Leadership
  • Strong work ethic

Certification

  • Responsible Service of Alcohol (RSA)
  • EFR-Primary Care (CPR) & Secondary Care (First Aid)
  • PADI Rescue Diver

References

Marie Bunyan: Employer at Breakers Motel, Whangamata

Ph: 027 689 9851

email: playground@xtra.co.nz 

Timeline

Hospitality Staff Member

Juliette's
07.2023 - Current

Front of House (Holiday Job)

Smoky Pallet Freehouse
11.2020 - 02.2023

Retail Sales

D-Bar Surf Shop
11.2017 - 01.2020

Cleaner (Casual - Holidays)

Breakers Motel
01.2017 - 02.2022

Dance Teacher

Whangamata Dance Studio
02.2015 - 12.2018

Bachelor of Science (B.S.) - Marine Biology

Auckland University of Technology

Masters of Marine Biology - Marine Ecology

James Cook University
Shana Sullivan