Shanae Boulizos
Summary
Demonstrated expertise in customer service, delivering exceptional support in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Business Banking Contact Centre Associate
The Commonwealth Bank
01.2026 - Current
- Managed client relationships, providing tailored banking solutions to enhance customer satisfaction.
- Analyzed financial needs of businesses, recommending appropriate products and services for growth.
- Mentored junior associates, fostering professional development and enhancing team performance.
Welfare Intake Officer. Primary Care and Community Health
NSW Health
01.2024 - Current
- Actioning referrals for community health and hospitals in the Nepean Blue Mountains Local Health District.
- Answering complex and unique intake calls for counselling, nursing, children’s and adult allied health services.
- Working in conjunction with the health service data base and ensuring all client details are up to date and correct.
- Completing my aged care referrals.
- Compiling intake notes by having a broad understanding of adult and child health services
Food and Financial Assistance (FFA) Client Support Worker
Anglicare Sydney
06.2020 - 01.2024
- Ensured that a high level of customer service is provided to clients and guests
- Supported new clients by providing initial assistance during intake
- Appropriately identified and prioritising their needs for further assistance
- Receive and direct clients and visitors, providing food parcels and other assistance/referrals in line with guidelines.
- Ensure client data and records are well maintained
- Provide administrative support for the team as required (e.g. preparing materials and meeting minutes).
Support worker
Northcott Disability Services
06.2018 - 09.2020
- Working with clients from 0-65 supporting them to be independent and reach there goals.
- Completing personal care
- Working with clients on behaviour management, everyday life skills and vocational skills.
- Providing community access
Education
Diploma - Community Services
TAFE NSW
12 2019
Cert III - Community Services
TAFE NSW
10 2018
Skills
- Assertiveness
- Cross-cultural sensitivity
- Team collaboration
- Telephone and email etiquette
- Record management
- Attention to detail
- Reliability
- Active listening
- Conflict resolution skills
- Decision-making
- Mental health awareness
Timeline
Business Banking Contact Centre Associate
The Commonwealth Bank
01.2026 - Current
Welfare Intake Officer. Primary Care and Community Health
NSW Health
01.2024 - Current
Food and Financial Assistance (FFA) Client Support Worker
Anglicare Sydney
06.2020 - 01.2024
Support worker
Northcott Disability Services
06.2018 - 09.2020
Diploma - Community Services
TAFE NSW
Cert III - Community Services
TAFE NSW