Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanae Boulizos

Summary

Demonstrated expertise in customer service, delivering exceptional support in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Business Banking Contact Centre Associate

The Commonwealth Bank
01.2026 - Current
  • Managed client relationships, providing tailored banking solutions to enhance customer satisfaction.
  • Analyzed financial needs of businesses, recommending appropriate products and services for growth.
  • Mentored junior associates, fostering professional development and enhancing team performance.

Welfare Intake Officer. Primary Care and Community Health

NSW Health
01.2024 - Current
  • Actioning referrals for community health and hospitals in the Nepean Blue Mountains Local Health District.
  • Answering complex and unique intake calls for counselling, nursing, children’s and adult allied health services.
  • Working in conjunction with the health service data base and ensuring all client details are up to date and correct.
  • Completing my aged care referrals.
  • Compiling intake notes by having a broad understanding of adult and child health services

Food and Financial Assistance (FFA) Client Support Worker

Anglicare Sydney
06.2020 - 01.2024
  • Ensured that a high level of customer service is provided to clients and guests
  • Supported new clients by providing initial assistance during intake
  • Appropriately identified and prioritising their needs for further assistance
  • Receive and direct clients and visitors, providing food parcels and other assistance/referrals in line with guidelines.
  • Ensure client data and records are well maintained
  • Provide administrative support for the team as required (e.g. preparing materials and meeting minutes).

Support worker

Northcott Disability Services
06.2018 - 09.2020
  • Working with clients from 0-65 supporting them to be independent and reach there goals.
  • Completing personal care
  • Working with clients on behaviour management, everyday life skills and vocational skills.
  • Providing community access

Education

Diploma - Community Services

TAFE NSW
12 2019

Cert III - Community Services

TAFE NSW
10 2018

Skills

  • Assertiveness
  • Cross-cultural sensitivity
  • Team collaboration
  • Telephone and email etiquette
  • Record management
  • Attention to detail
  • Reliability
  • Active listening
  • Conflict resolution skills
  • Decision-making
  • Mental health awareness

Timeline

Business Banking Contact Centre Associate

The Commonwealth Bank
01.2026 - Current

Welfare Intake Officer. Primary Care and Community Health

NSW Health
01.2024 - Current

Food and Financial Assistance (FFA) Client Support Worker

Anglicare Sydney
06.2020 - 01.2024

Support worker

Northcott Disability Services
06.2018 - 09.2020

Diploma - Community Services

TAFE NSW

Cert III - Community Services

TAFE NSW
Shanae Boulizos