Summary
Overview
Work History
Skills
Timeline
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Shanae Burrows

Yarrabilba,Australia

Summary

Dedicated and self-motivated administrative professional with a passion for supporting meaningful change processes that elevate business standards. Open communicator with a straightforward and honest approach. Proven ability to maintain productive relationships with internal and external stakeholders. Analytical in approaches to problem solving, confident in adapting to new business systems. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

17
17
years of professional experience

Work History

AO4 Executive Support Officer

Department of Health
01.2024 - 01.2026
  • Company Overview: Women & Girls’ Health Strategy Implementation, Healthcare Improvement Unit
  • Provide confidential executive and secretarial support including the production of high-quality documents, enquiry screening and diary management, and timely provision of necessary records and documentation
  • Prioritise and provide administrative and business support including email and meeting management, equipment maintenance and travel organisation
  • Use a wide range of systems to process financial, human resource, travel, and procurement requirements
  • Undertake financial, human resource and asset management activities, including reporting, to assist decision-making which meets the needs of the Branch
  • Maintain an effective records management system and manage computerised databases to implement efficient mail and document tracking
  • Liaise, consult, and maintain effective relationships with team members, and internal and external clients and stakeholders
  • Assist and support senior staff and clients in the Healthcare Improvement Unit
  • Manage meetings and appointments for the Quality Improvement Medical Lead Officer
  • Manage meetings and appointment for the Women & Girls’ Health Director and team
  • Assisting panel members with the preparation of interviews
  • Proficient in eDRMS, HERO, iLearn
  • Women & Girls’ Health Strategy Implementation, Healthcare Improvement Unit

AO3 Administration Officer

Department of Health
01.2017 - 01.2024
  • Company Overview: Digital Metro North, Queensland Digital Academy
  • Provide customer focused admin support for Digital Metro North and QLD Digital Academy on a rotational basis
  • Offer HR support including recruitment, onboarding of new staff and managing internal movements in line with department policies and procedures
  • Provide secretarial support on clinical and hospital-based systems to management teams across departments, project staff and clients
  • Maintain knowledge and technical proficiency including compliance with appropriate legislation, policies, and protocols to achieve successful outcomes for the business unit and DMN
  • Initiate, influence, and maintain relationships with and between key internal and external stakeholders
  • Facilitate communication channels to ensure the successful delivery of projects, feedback loops and management of expectations
  • Support the implementation of continuous process improvement activities within Digital Metro North
  • Proficient in MS Office, HBCIS, TMS (Talent Management System), ieMR, S/4Hana
  • Assisting panel members with the preparation of interviews
  • Digital Metro North, Queensland Digital Academy

Executive Assistant

Papua New Guinea Gaming Association
01.2014 - 01.2016
  • Company Overview: 2015 South Pacific Games
  • Provide general admin support for project management team and board members including coordination of meetings and ongoing correspondence
  • Offered financial support including general banking, acquittals, and contracts in line with organisation standards
  • Served as the central point of contact for contractors and various stakeholders to support alignment and compliance with project goals
  • Provide logistics support including travel and accommodation arrangements
  • 2015 South Pacific Games

Graphics Manager

Graffiti Signs
01.2011 - 01.2014
  • Supervised production jobs including signwriting, screen-printing, embroidery and digital in-house printing
  • Coordinated the sales team to maintain job completion on customer schedules
  • Directed graphic artists, maintaining compliance with company standards
  • Delegated responsibilities for performance and quality control
  • Working in a fast-paced environment without compromising artistic creativity
  • Researched and maintained knowledge of the latest developments and technology to maintain relevance in the local advertising industry

Sales Representative

Graffiti Signs
01.2009 - 01.2011
  • Provided exceptional customer service, recommendations, and upselling to achieve sales targets
  • Applied in-depth knowledge of products, quotations and estimates to drive sales
  • Closely liaised with the graphics department to ensure customer satisfaction on end product
  • Maintained feedback loops across departments

Skills

  • Document Control
  • Meeting facilitation
  • Office Administration
  • Work Planning and Prioritization
  • Meeting Coordination
  • Stakeholder Management
  • Correspondence Management
  • Multitasking and Organization

Timeline

AO4 Executive Support Officer

Department of Health
01.2024 - 01.2026

AO3 Administration Officer

Department of Health
01.2017 - 01.2024

Executive Assistant

Papua New Guinea Gaming Association
01.2014 - 01.2016

Graphics Manager

Graffiti Signs
01.2011 - 01.2014

Sales Representative

Graffiti Signs
01.2009 - 01.2011

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Shanae Burrows