Hi, I’m
Shanae Glastonbury
NORTH LAKES,Qld
Summary
Dynamic Claims Processor with a proven track record at Auto & General Insurance Company, excelling in claims review and customer service. Recognized for reducing processing time and enhancing satisfaction rates through strong multitasking and analytical skills. A dependable team player committed to maintaining accuracy and compliance in a fast-paced environment.
Overview
3
years of professional experience
Work History
Auto & General Insurance Company
Claims Processor
04.2025 - Current
Job overview
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Identified fraudulent claims through thorough investigation and documentation of findings.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
- Modified, updated and processed existing policies.
ALH Group
Waitress & Bar Attended
06.2024 - 04.2025
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Staron Clean PTY LTD
Carwash Attendant
11.2022 - 04.2025
Job overview
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Promoted a positive workplace culture by actively contributing to team collaboration and open communication.
- Established loyal customer base through consistent quality workmanship and friendly service interactions.
Comiskey Group
Waitress and Event Staff
04.2024 - 12.2024
Job overview
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.
Education
TAFE QueenslandQLD
Certificate III in Horticulture
09.2024
Blue PrintBrisbane, QLD
Certificate III in Hospitality
11.2023
North Pine Christian College Dakabin, QLD
High School Diploma
11.2023
Skills
- Claims review
- Accuracy and precision
- Transactions reconciliation
- Claims
- Team player attitude
- Patience and tolerance
- Customer service
- Strong multitasking
- Outgoing personality
- Responsible alcohol service
- Handling difficult customers
- Hospitality service expertise
- Professional appearance
- Beverage preparation
- Point of sale systems
- Honest and dependable
- Fast learner
Work Type
Part TimeFull TimeWork Location
RemoteOn-SiteTimeline
Claims Processor
Auto & General Insurance Company
04.2025 - Current
Waitress & Bar Attended
ALH Group
06.2024 - 04.2025
Waitress and Event Staff
Comiskey Group
04.2024 - 12.2024
Carwash Attendant
Staron Clean PTY LTD
11.2022 - 04.2025
TAFE Queensland
Certificate III in Horticulture
Blue Print
Certificate III in Hospitality
North Pine Christian College
High School Diploma
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