Shanae Jones
Coffs Harbour,NSW
Summary
Dynamic Front of House Employee with a proven track record at McDonald's, excelling in customer service and cash handling. Recognized for enhancing guest experiences and collaborating effectively with team members. Skilled in food presentation and menu expertise, ensuring satisfaction while maintaining high standards of cleanliness and organization.
Overview
5
5
years of professional experience
Work History
Front of House Employee
McDonalds
Coffs Harbour, NSW
03.2022 - Current
- Delivered exceptional customer service, contributing to positive guest experiences and satisfaction.
- Served food and drinks to customers promptly, supporting efficient service operations.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Ensured cleanliness and organization of dining and service areas, promoting a welcoming environment.
- Communicated effectively with team members to ensure smooth operations during shifts.
- Handled cash transactions accurately while following company policies and procedures.
Front of House Employee
Gloria Jeans
Coffs Harbour, NSW
09.2021 - 03.2022
- Assisted customers in menu selection and provided exceptional service.
- Prepared and served beverages according to standard recipes and tailored to customer preferences to enhance satisfaction.
- Maintained cleanliness and organization of café area and equipment to ensure a welcoming environment for customers.
- Operated cash register, processed payments, and handled transactions accurately.
- Collaborated with team members to streamline workflow during peak hours, improving service speed and customer experience.
- Monitored inventory levels and restocked supplies throughout the shift.
Education
High School Diploma -
Orara High School
Coffs Harbour, NSW09-2023
Skills
- Customer service and support
- Point of sale
- Cash handling and order processing
- Food allergy awareness
- Menu expertise
- Food presentation skills
- Team collaboration
Timeline
Front of House Employee
McDonalds
03.2022 - Current
Front of House Employee
Gloria Jeans
09.2021 - 03.2022
High School Diploma -
Orara High School