Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanae Jordan

Melbourne

Summary

I am a dedicated and compassionate community services professional, having completed a Diploma of Community Services (2024–2025). As part of my studies, I completed 200 hours of practical placement at the YSAS Withdrawal Unit, where I gained hands-on experience supporting young people through their recovery journeys. This experience deepened my commitment to mental health, co-existing needs, and creating positive outcomes for individuals facing complex challenges. I am passionate about making a meaningful difference and am focused on building a rewarding career as a community services worker, using my skills and lived experience to support and empower others.

Overview

3
3
years of professional experience

Work History

Bunnings Merchandiser

Crossmark Merchandising
05.2023 - Current

Currently merchandising across two Bunnings locations, managing 15–20 client accounts per store, including major brands such as WD-40. Key responsibilities include:

  • Maintaining stock levels and placing orders as required
  • Setting up new merchandise and off-location displays
  • Ensuring client bays are clean, organised, and visually appealing
  • Liaising with store staff and clients to maintain strong relationships and compliance with merchandising standards

Team Leader

Boost Juice
07.2022 - 03.2024

Progressed from team member to Team Leader (Shift Manager), responsible for overseeing store operations in the absence of senior management. Key responsibilities included:

  • Training and mentoring new staff
  • Managing opening and closing procedures, including delegating tasks
  • Ensuring cleanliness and store readiness for the next shift
  • Conducting stock runs and maintaining stock levels
  • Handling cash management and reconciliation
  • Operating registers and preparing drinks (Maker 1 & Maker 2)
  • Delivering excellent customer service and supporting team collaboration

Casual Event Assistant

Spectrum Talent Agency
02.2022 - 04.2022

School Holidays, 2022
Engaged in short-term, event-based roles at various community and shopping centre activations:
Bright Community Centre – Pop-Up Roller Skating Rink

  • Helped children put on and remove roller skates
  • Supervised and supported children during roller disco sessions

Westfield Geelong – Easter Activation

  • Assisted and interacted with children and families as Easter Bunny minder
  • Supported Easter Bunny in engaging young visitors

Bendigo Easter Festival – “Dirt Girl” Activity

  • Guided children through a planting activity: handing out pots, paint supplies, and take-home gardening kits

Education

Diploma - Community Services

Holmesglen Institute of TAFE
Melbourne, VIC
07-2025

Bachelor's - Psychological Science

Swinburne University
Melbourne, VIC

Skills

  • Personal Attributes
  • Strong Communicator – Friendly, approachable, and confident when engaging with the public and clients from diverse backgrounds
  • Committed and Dedicated – Quick to learn with a determined attitude toward completing tasks and contributing meaningfully to team goals

  • Team-Oriented – Proven ability to work effectively in team settings, demonstrated through group projects and professional experience
  • Organised and Reliable – Known for reliability, attention to detail, and maintaining high organisational standards
  • Honest and Ethical – Consistently upholding integrity, transparency, and professionalism in all interactions

Timeline

Bunnings Merchandiser

Crossmark Merchandising
05.2023 - Current

Team Leader

Boost Juice
07.2022 - 03.2024

Casual Event Assistant

Spectrum Talent Agency
02.2022 - 04.2022

Diploma - Community Services

Holmesglen Institute of TAFE

Bachelor's - Psychological Science

Swinburne University
Shanae Jordan