Shanae Luke
Palm Beach,QLD
Summary
Proven leader and adept problem-solver with extensive experience at Smiggle, where I spearheaded initiatives that significantly enhanced customer experience and store efficiency. Excelled in staff supervision and customer service management, driving team success and fostering long-term customer loyalty. Skilled in time management and team building, consistently meeting and exceeding sales targets through strategic planning and employee development.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Smiggle
Helensvale, QLD
03.2019 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Sales Assistant
Pacific Fair News
Broadbeach
04.2014 - 07.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Boosted store revenue through upselling and cross-selling techniques.
Education
Year 12 -
Miami State High School
Miami, QLD11.2014
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Time Management
- Team Building and Leadership
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Employee Scheduling
Timeline
Assistant Store Manager
Smiggle
03.2019 - 12.2019
Sales Assistant
Pacific Fair News
04.2014 - 07.2019
Year 12 -
Miami State High School