Shanae O'Brien
Rockhampton,Australia
Summary
Dedicated professional with strong customer service and problem-solving skills, adept at training and leading teams to achieve high performance. Proficient in adapting to fast-paced environments and handling monetary transactions with accuracy. Seeking to leverage experience in a challenging new environment to support business growth.
Overview
6
6
years of professional experience
Work History
Senior Retail Assistant
Dotti
Rockhampton, Australia
08.2025 - Current
- Collaborated with team members to maintain a clean and organized sales floor and adhere to visual merchandising standards.
- Conducted daily cleaning duties such as vacuuming floors and dusting surfaces.
- Supported promotional activities by setting up displays and signage that enhanced product visibility and drove seasonal sales efforts.
- Identified opportunities for upselling certain products or services based on customer needs or wants.
- Consistently provided friendly advice about gift options for various occasions.
Retail Sales Associate
ALDI
Rockhampton, QLD
08.2025 - Current
- Stocked shelves and organized merchandise for optimal presentation.
- Monitored product expiration dates and removed outdated items promptly.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
SALES ASSISTANT
Platypus
Rockhampton, Australia
07.2023 - 06.2025
- Facilitated customer transactions through proficient use of POS software, ensuring accurate payments and effective resolution of discrepancies.
- Managed inventory levels by conducting regular stock assessments.
- Developed strong customer relationships by providing exceptional service, actively addressing inquiries, and resolving complaints to enhance satisfaction.
- Trained new staff on operational procedures, product knowledge, and customer engagement techniques to ensure a cohesive team environment.
- Assisted in store merchandising and setting up displays.
TEAM MEMBER
KFC
Rockhampton, Australia
01.2021 - 08.2025
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Assisted new employees during training sessions.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
Education
High School Diploma -
Emmaus College
Rockhampton01-2023
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
- Money handling
- Leadership qualities
- Visual merchandising
- Product knowledge
Timeline
Senior Retail Assistant
Dotti
08.2025 - Current
Retail Sales Associate
ALDI
08.2025 - Current
SALES ASSISTANT
Platypus
07.2023 - 06.2025
TEAM MEMBER
KFC
01.2021 - 08.2025
High School Diploma -
Emmaus College