Summary
Overview
Work History
Education
Skills
References
Nomination for Property Manager of the year
Timeline
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SHANAE SEXTON

Kingston,TAS

Summary

I have extensive experience in the retail space, with customer service and general administration being at the forefront of my most previous roles. I would describe myself as honest, personable and hard working; I enjoy a fast paced environment and delivering a high level of service and customer satisfaction. I am an experienced portfolio manager with excellent client and project management skills. I am used to a fast-paced environment and am detail-oriented, with strong organisational skills.

Overview

8
8
years of professional experience

Work History

PROPERTY PORTFOLIO MANAGER

PRD Hobart
10.2021 - 09.2023
  • All tasks outlined below as well as; Provide basic information on landlord insurance, tax depreciation on assets and other financial products relevant to real estate investments
  • Rent receipting, including payment of suppliers, rates, taxes & insurances.
  • Recommended investment strategies to meet client financial objectives.
  • Proactively communicated changes in market conditions that warranted adjustments to rental prices, minimising potential losses or missed opportunities.
  • Mentored junior team members, sharing knowledge on property management techniques and fostering professional development.
  • Conducted due diligence by processing and filtering rental applications thoroughly to ensure quality tenants were secured.

PROPERTY PORTFOLIO MANAGER

Downton Property
07.2019 - 09.2021
  • Complete regular property inspections, including detailed ingoing condition reports on all properties
  • Communicate & coordinate general maintenance
  • Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
  • Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
  • Fostered positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
  • Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
  • Complied with governmental and other regulatory agencies by following policies and documenting transactions.

TRAVEL CONSULTANT

Andrew Jones Travel
01.2016 - 06.2020
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints
  • Complete basic accounting & take payments on client's files
  • Provide precise and detailed itinerary documents
  • Provide information and sell travel insurance, with compliance training required annually.
  • Built strong relationships with clients through exceptional communication and personalised service.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

Education

Property Representative License - Real Estate

Real Estate Institute of Tasmania
Hobart, TAS
04.2024

Some College (No Degree) - Year 12 Completion

Guilford Young College
Hobart, TAS

Skills

  • Working autonomously
  • Strong communication
  • Adhering to deadlines & time sensitive tasks
  • Organisation
  • Problem-Solving
  • Computer Literacy
  • Adapting to new environments
  • Client Relations
  • Equity Valuation
  • Client Relationship Management
  • Market understanding

References

  • Brooke Gough, Former Retail Team Leader, Andrew Jones Travel, 0439 111 798
  • Nat Yaxley, Former Property Management Manager, Downton Property, 0401 744 139
  • Sarah Woolley, Former department Manager, PRD Hobart, 0409 705 103

Nomination for Property Manager of the year

Nominated by my employer, at the annual Real Estate Institute of Tasmania awards

Timeline

PROPERTY PORTFOLIO MANAGER

PRD Hobart
10.2021 - 09.2023

PROPERTY PORTFOLIO MANAGER

Downton Property
07.2019 - 09.2021

TRAVEL CONSULTANT

Andrew Jones Travel
01.2016 - 06.2020

Property Representative License - Real Estate

Real Estate Institute of Tasmania

Some College (No Degree) - Year 12 Completion

Guilford Young College

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SHANAE SEXTON