Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Shanae Wulff

Port Macquarie,Australia

Summary

Reliable, outgoing, and personable individual with a passion for delivering excellent customer service. Committed to going the extra mile to create an exceptional customer experience. Known for quickly upskilling to meet business demands and effectively utilizing organizational skills to prioritize workload. I have developed a diverse range of skills throughout working life, making me an invaluable asset to any employing business.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cook

The Twin Rivers Centre
01.2023 - 04.2025
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.

Waitress

Superwok Kitchen & Bar
10.2022 - 04.2023
  • Company Overview: Expanded knowledge on Chinese cuisine techniques and presentation.
  • Delivered a positive customer interaction experience through direct engagement.
  • Handled order placements via advanced POS technology.
  • Collaborated with kitchen staff to ensure effective communication.
  • Delivered food and drink services efficiently.
  • Processed cash and digital transactions efficiently.
  • Maintained cleanliness by clearing and sanitizing tables.
  • Executed cleaning tasks such as sweeping, mopping, and surface sanitation.
  • Managed efficient bar restocking procedures.

Front House

Tigers Asian Wok Pimpama
02.2022 - 11.2022
  • Company Overview: Managed daily operations of a fast-paced rice and noodle takeaway store.
  • Processed orders received via phone and face-to-face interactions.
  • Conducted activities involving preparation of food and deep frying.
  • Maintained high levels of customer satisfaction.
  • Handled diverse payment methods accurately.
  • Ensured store environment remained tidy.
  • (Rice and Noodle Takeaway Store)

Education

Cert 1 - Construction

Eagleby Learning College
Eagleby
01.2022

Skills

  • Excellent Customer Service Skills
  • Good Communication Skills
  • Ability to Work at a Fast Pace
  • Ability to Prioritise Tasks
  • Sound Organisational Skills
  • Effective Problem-Solving Skills
  • Cash Handling
  • Electronic Payment Experience

Certification

Certificate I in Hospitality (SIT10216)

Certificate III in Hospitality (SIT30622)

Provide Responsible Service of Alcohol (SITHFAB021)

Additional Information

Completed Food Safety

Completed Hand Hygiene for non-clinical healthcare workers

Timeline

Cook

The Twin Rivers Centre
01.2023 - 04.2025

Waitress

Superwok Kitchen & Bar
10.2022 - 04.2023

Front House

Tigers Asian Wok Pimpama
02.2022 - 11.2022

Cert 1 - Construction

Eagleby Learning College

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Shanae Wulff