Summary
Overview
Work History
Education
Skills
References
Timeline
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Shanae Suzie Leece

Scarborugh,WA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, achieving results and maintaining excellence.

Overview

7
7
years of professional experience

Work History

Office Administration Assistant

Canning Accounting
Osborne Park , WA
10.2024 - Current
  • Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
  • Managing incoming mail by sorting, distributing, scanning or archiving as required.
  • Processed invoices, payments, and receipts in accordance with company policies.
  • Performing data entry tasks into various databases when needed.
  • Collaborated with accounting staff members on projects involving the preparation of tax returns.
  • Processed amended returns when required due to changes in filing status or additional deductions.

Bar Supervisor

The Look Out
Scarborough, WA
05.2021 - 01.2024
  • Developed and implemented innovative strategies to increase customer satisfaction.
  • Monitored staff performance and provided feedback to duty mangers ensure quality service.
  • Resolved customer complaints in a timely and professional manner.
  • Supervised daily operations of the bar including opening and closing procedures.
  • Maximized efficiency by delegating tasks to staff members based on their skill sets.
  • Interacted with guests in a professional manner at all times.

BARISTA

Lady Latte
Scarborough, WA
03.2021 - 07.2021
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
  • Prepared teas, hot chocolate, and other non-coffee drinks for customers
  • Answered customer phone calls and appropriately addressed questions and complaints
  • Trained new baristas on proper coffee preparation techniques.

Child Care Worker/Assistant Office Administrator

Cowaramup Childcare
WA, WA
02.2018 - 10.2020
  • Demonstrated excellent communication and interpersonal skills when interacting with families, staff members, and other professionals
  • Educated parents on appropriate developmental milestones for their child's age group
  • Demonstrated strong organizational skills while managing multiple tasks simultaneously
  • Provided positive guidance and discipline for children in a safe, nurturing environment.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Responded promptly to inquiries from students' parents and guardians regarding their children’s academic progress.

Education

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -

Mount Lawley Perth College Boarding School
11.2020

Skills

  • A Team-Player who values the importance of comradery and support along within the workplace environment
  • Proficient at monitoring and managing data, invoice and information effectively ensuring seamless organization
  • Have proven successful with Intense and stressful situations while addressing, complaints and problems by taking effective actions to resolve them
  • Significant skills in customer satisfaction, engagement and most importantly Customer care
  • Able to quickly grasp new knew concepts and retain new information
  • Refined phone etiquette to provide exceptional customer service

References

Gabriela Santos -ph 0484 824 378

Candice Hagedorn - ph 0435 800 061

Madeleine Grigson - 0448 477 477

Timeline

Office Administration Assistant

Canning Accounting
10.2024 - Current

Bar Supervisor

The Look Out
05.2021 - 01.2024

BARISTA

Lady Latte
03.2021 - 07.2021

Child Care Worker/Assistant Office Administrator

Cowaramup Childcare
02.2018 - 10.2020

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -

Mount Lawley Perth College Boarding School
Shanae Suzie Leece