Shanaia Miguel
Keysborough
Summary
I am a determined individual who has developed a responsible and mature approach to any task that I undertake. I am highly effective at anticipating and accommodating customer needs with years of experience. i am experienced with managing project timelines, resources and challenges to ensure a smooth execution. I am friendly, punctual and an enthusiastic person who works well independently and as a part of a team.
Overview
10
10
years of professional experience
Work History
Collections Officer (Contractor)
Nissan Financial Services
01.2025 - Current
- Assisted debtors in setting up payment arrangements to recover overdue balances.
- Used probing techniques to determine debtors’ reasons for delinquency.
- Utilised various collections strategies including phone calls, letters and emails to recover outstanding payments.
- Ensured 80+ outbound calls are made daily to delinquent clients to negotiate payment arrangements.
- Assisted with 150+ delinquent accounts.
- Initiated negotiations for debt recovery through email, telephone, and mail contact.
Project Coordinator
Ventia
01.2023 - 12.2024
- Communicating with site engineers and management to ensure project deadlines and KPIs are met.
- Monitoring, updating and reporting project progress.
- Handled administration tasks relating to project deliverables for critical infrastructure projects.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Ensure all materials are ordered/delivered in a timely manner to meet construction schedules. (Used applications such as SAP)
- Proactively identify and resolve problems in conjunction with the field supervisors & managers.
- Assisted in traffic and CRQ requests to ensure safety on site.
Loyalty & Retention Officer
Nissan Financial Services
04.2022 - 01.2023
- Collaborating with a specialised team to manage customer-lending portfolios.
- Guiding customers with the application process of obtaining new finance, refinance existing loans and arrange variations on residual payments at the end of loan term.
- Worked closely with retail, commercial credit, settlements and asset management to ensure best customer outcomes and a high number of loan settlements.
- Successfully negotiating loan terms and interest rates for new finance and existing customers.
- Building extensive relationships with affiliated dealerships and their business managers to orchestrate new sales opportunities.
Customer Service Representative
Nissan Financial Services
12.2020 - 01.2022
- Provided documentation such as statements, payout quotes, and contract copies.
- Remained calm, stayed professional and provided exceptional service on calls, even with difficult interactions.
- Worked with the legal department regarding documentations related to bankruptcy, liquidation and deceased accounts.
- Assisted with refund requests.
- Provided credit references and worked with dealers in regards contract enquiries.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled outbound and inbound calls.
- Assisted insurance companies with claims related to a mutual client.
- Completed phone calls to meet required performance standards.
HACCP & Production Worker
Inghams Enterprises
06.2018 - 12.2020
- Assisted in assembly line operations, ensuring smooth production flow.
- HACCP who weighs, measure and record the chicken to make sure it meets client’s requirements.
- Worked with the Quality Assurance with HACCP enquiries.
- Work on the production line processing chicken products.
- Packaged products to prepare for shipping and delivery.
- Maintain a clean and safe work area.
Assistant Restaurant Manager
Phoenix Chinese Restaurant
02.2015 - 05.2018
- Completed all daily tasks with an efficient and quality-driven approach.
- Alerted customers to upcoming events and promotions.
- Engaged with customers in a sincere and friendly manner.
- Handled scheduling duties to ensure that the restaurant was properly staffed at all times.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Effectively listened to, understood and clarified guest concerns and issues.
- Resolved guest complaints quickly and efficiently.
- Stocked and maintained cleanliness of stations.
- Receive payment by cash, cheque, credit cards and vouchers.
- Worked closely with the chef to provide tasty options for guests.
Prepack Team Leader (Seasonal)
Campion Education
12.2015 - 01.2016
- Enforced the on-time shipment of products to create exceptional customer experiences.
- Team lead a small team to pre-pack 160 individual orders a day to meet daily requirements.
- Picked products for specific routes according to pick sheets.
- Tracked time spent on assignments each day for productivity reporting.
- Strapped boxes that were ready for shipment.
Education
VCE Graduate -
Carrum Downs Secondary College
12.2017
Skills
- Team leadership
- Proficiency in MS Office
- Proficiency in MS Teams
- SAP experience
- Customer service
- Excellent time management
- Strong work ethic
- Problem-solving
- Attention to detail
Hobbies and Interests
- Basketball & Volleyball
- Music & Art
Languages
Tagalog
Native or Bilingual
Timeline
Collections Officer (Contractor)
Nissan Financial Services
01.2025 - Current
Project Coordinator
Ventia
01.2023 - 12.2024
Loyalty & Retention Officer
Nissan Financial Services
04.2022 - 01.2023
Customer Service Representative
Nissan Financial Services
12.2020 - 01.2022
HACCP & Production Worker
Inghams Enterprises
06.2018 - 12.2020
Prepack Team Leader (Seasonal)
Campion Education
12.2015 - 01.2016
Assistant Restaurant Manager
Phoenix Chinese Restaurant
02.2015 - 05.2018
VCE Graduate -
Carrum Downs Secondary College
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