Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Shanaida Cotter

Leigh Creek,SA

Summary

Customer-oriented bartender with several-years in outback hotels serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing customer service abilities. Experienced in basic housekeeping and kitchenhand duties, adept at supporting efficient operations. Demonstrated ability to contribute to a clean and organized environment. Proficient in various tasks essential to maintaining cleanliness.

NOTE: I have phonological and directional dyslexia

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

hotel commonwealth
Port Augusta, SA
09.2024 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Managed room allocations and bookings, optimizing occupancy and revenue.
  • Ensured compliance with all local, state, and federal laws and regulations.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.

Hotel Manager

hawker hotel
Hawker, SA
04.2024 - 09.2024
  • Developed and implemented hotel policies and procedures.
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
  • Handled guest complaints professionally and efficiently.
  • Managed budgeting processes including forecasting revenues and expenses for the hotel.
  • Negotiated contracts with vendors for services such as food supply or maintenance services.
  • Ensured compliance with local regulations related to health and safety standards or licensing laws.

Assistant Hotel Manager

hawker hotel
Hawker, SA
02.2023 - 04.2024
  • Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
  • Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
  • Maintained accurate records of financial transactions and monitored budget performance.

Bartender

hawker hotel
Hawker, SA
07.2022 - 02.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

All Round General Laborer

Jamestown hotel
Jamestown, SA
08.2021 - 07.2022
  • Adhered to food safety standards when storing and preparing foods.
  • Ordered supplies as needed for the kitchen.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Completed regular bar inventories and daily requisition sheets.
  • Collected and organized daily till totals and tips.
  • Balanced daily registers and generated sales reports for management.

All Round General Laborer

Copley Hotel
Copley, SA
09.2017 - 08.2021
  • Cleaned dishes, pots, pans and utensils.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Stocked shelves with food supplies, such as canned goods and dry ingredients.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Checked temperatures of freezers and refrigerators regularly to ensure food safety standards were met.
  • Restocked condiments on tables throughout
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Managed bar area, designed food menu, and handled inventory, regulation compliance, and customer relationships.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Washed windows both inside and outside of the facility.

Education

High School Diploma -

Leigh Creek Area School
Leigh Creek, SA
12-2018

Skills

  • Social media networking
  • Housekeeping oversight
  • Office and staff streamlining
  • Dining reservations
  • Guest experiences
  • Training and mentoring
  • Staff Supervision
  • Marketing
  • Employee Scheduling
  • Guest complaint resolution
  • Sales
  • Cash Handling
  • Hotel marketing
  • Promotions
  • Food and Beverage Operations
  • Gaming regulations
  • Risk Assessment
  • Gambling regulations compliance
  • Game marketing
  • Rule Enforcement

Certification

  • RSA
  • RSG 1, RSG 2 and RSG 3
  • First Aid

Languages

English
Professional

References

References available upon request.

Timeline

Manager

hotel commonwealth
09.2024 - Current

Hotel Manager

hawker hotel
04.2024 - 09.2024

Assistant Hotel Manager

hawker hotel
02.2023 - 04.2024

Bartender

hawker hotel
07.2022 - 02.2023

All Round General Laborer

Jamestown hotel
08.2021 - 07.2022

All Round General Laborer

Copley Hotel
09.2017 - 08.2021

High School Diploma -

Leigh Creek Area School

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Shanaida Cotter