Summary
Overview
Work History
Education
Skills
Timeline
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Shanaie Lyons

Epping,VIC

Summary

My name is shanaie. I’m 22 years young. I have been in this industry for a few years now and I’m looking to grow and expand my knowledge and experience. I have chosen this career for myself as someone with no mechanical background but a passion for people and adapting to every situation. I always put in the hours and care for any job. I look forward to speaking with you soon

Overview

2
2
years of professional experience

Work History

Service Advisor

Airport Toyota
02.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Service Advisor

Ralph D’Silva
08.2023 - 02.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.

Service Advisor

Bayford
12.2022 - 07.2023
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Education

Ave Maria College
Aberfeldie, VIC

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Listening Skills
  • Excellent Communication
  • Service Recommendations
  • Team player mentality
  • Handling Customer Complaints
  • Complaint resolution
  • Service Scheduling
  • Workflow Management
  • Client rapport
  • Customer Relationship Management
  • Team Collaboration
  • Customer Retention
  • Relationship Building
  • Problem Resolution
  • Customer Relations
  • Teamwork and Collaboration
  • Understanding Customer Needs
  • Work Prioritization

Timeline

Service Advisor

Airport Toyota
02.2024 - Current

Service Advisor

Ralph D’Silva
08.2023 - 02.2024

Service Advisor

Bayford
12.2022 - 07.2023

Ave Maria College

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Shanaie Lyons