SHANAKA SILVA
Melbourne,VIC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Team Leader
Spotless/ Yarra Tram
Melborne , Victoria
2023.02 - Current
- Inspected facilities for potential hazards or maintenance needs.
- Completed paperwork related to inventory control accurately.
- Maintained cleaning equipment in good working condition.
- Ensured safety standards were met while using chemical cleaners or operating machinery.
Aged Care Cleaning Maintenance
Fino And Rigo Cleaning And Maintenance
Brunswick , Victoria
2019.03 - 2023.05
- Vacuumed carpets, furniture, and upholstery.
- Provided excellent customer service when interacting with customers or colleagues.
- Kept records of daily tasks performed on job log sheets.
- Steam-cleaned or shampooed carpets.
HR Executive
Hamid Bin Khalid Construction Company
Qatar , Qatar
2017.01 - 2017.06
- Organized recruitment activities including job postings, candidate sourcing, interviewing and selection.
- Conducted exit interviews for departing employees to identify areas of improvement within the organization.
Customer Care Assistant
Asia Asset Finance Sri Lanka
Colombo , Colombo
2016.01 - 2017.01
- Assisted customers with queries, complaints or requests for information.
- Provided product knowledge to customers upon request.
- Developed effective relationships with customers by providing prompt service and support.
- Demonstrated excellent communication skills both verbal and written.
Orders Packing
In Scotland While Playing Cricket
Alloa , Scotland
2015.03 - 2015.11
- Organized and maintained storage areas, including shelves, bins, racks, and pallets.
- Packed orders for shipment in accordance with customer requirements.
- Labeled containers with identifying information such as lot numbers or destinations.
- Performed daily inspections of the warehouse facilities and reported any issues to supervisors promptly.
Back Office Executive
MBSL Insurance Sri Lanka
Colombo , Colombo
2013.12 - 2014.12
- Compiled and maintained records of customer accounts and invoices.
- Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
- Assisted with daily operations such as ordering supplies and maintaining inventory levels.
- Handled incoming calls from customers regarding inquiries or complaints.
Education
High School Diploma -
St Annes College
Sri Lanka2010-12
Skills
- Team Supervision
- Documentation And Reporting
- Leadership
Accomplishments
- I have played Cricket Since School (Sri Lanka) To Current.
Timeline
Team Leader
Spotless/ Yarra Tram
2023.02 - Current
Aged Care Cleaning Maintenance
Fino And Rigo Cleaning And Maintenance
2019.03 - 2023.05
HR Executive
Hamid Bin Khalid Construction Company
2017.01 - 2017.06
Customer Care Assistant
Asia Asset Finance Sri Lanka
2016.01 - 2017.01
Orders Packing
In Scotland While Playing Cricket
2015.03 - 2015.11
Back Office Executive
MBSL Insurance Sri Lanka
2013.12 - 2014.12
High School Diploma -
St Annes College
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