Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic
Shanalie Arambewela

Shanalie Arambewela

Summary

Community Care Worker with a robust background in operations and logistics management, complemented by advanced knowledge in health economics. Demonstrates exceptional communication and analytical skills to enhance client well-being, with a proven track record in community care, administration, and customer service. Passionate about driving positive outcomes in social services through strategic collaboration and innovative solutions within healthcare management.

Overview

4
4
years of professional experience

Work History

Assistant in Nursing

Mayfield Aged Care
06.2025 - Current
  • Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
  • Monitored vital signs and documented changes, enhancing patient safety and response time.
  • Maintained cleanliness and organization of patient rooms, supporting infection control protocols.
  • Collaborated with multidisciplinary teams to coordinate effective patient care strategies.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Disability Support Worker

Nextt PVT LTD
03.2025 - Current
  • Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
  • Implemented behavior management strategies to promote positive interactions and reduce challenging behaviors.
  • Collaborated with multidisciplinary teams to develop and revise individualized care plans based on client needs.
  • Trained and mentored new staff on best practices in disability support, ensuring consistency in service delivery.
  • Assessed client progress regularly, adjusting support strategies to optimize outcomes and enhance quality of life.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.

Community Support Worker

Gleam Support Services
12.2024 - Current
  • Delivered individualized support to clients, promoting independence and enhancing quality of life.
  • Collaborated with multidisciplinary teams to develop and implement client care plans.
  • Assisted in crisis intervention, employing de-escalation techniques to ensure safety for clients and staff.
  • Monitored client progress and reported changes to healthcare professionals, ensuring timely interventions.
  • Maintained accurate documentation of client interactions, adhering to confidentiality standards and regulatory requirements.
  • Facilitated group activities that encouraged social interaction and skill development among clients.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.

Community Care Worker

Sublime care
08.2024 - 05.2025
  • Assist with personal care, ensuring comfort and dignity while promoting independence.
  • Coordinate with healthcare professionals to adapt care plans, enhancing quality of life.
  • Facilitate social activities to boost emotional well-being and cognitive engagement.
  • Manage medication reminders and meal prep, maintaining a safe, hygienic environment.
  • Monitor health changes, providing insights for proactive health management.
  • Work seamlessly with healthcare professionals to implement and refine individual care plans.
  • Advocate for clients' needs, fostering a holistic approach to care.
  • Develop creative solutions to enhance daily living activities. Adapt care strategies to meet evolving client needs, promoting independence and dignity.
  • Enhance client well-being through personalized care, fostering independence and dignity while adapting to evolving needs and collaborating with healthcare teams.
  • Develop creative solutions for daily living activities, continuously refining care strategies to promote client autonomy and quality of life.
  • Meticulously manage medication reminders and meal prep, maintaining a safe, hygienic environment while monitoring health changes for proactive care.
  • Seamlessly integrate with healthcare professionals, implementing and refining individual care plans while advocating for clients' holistic needs.
  • Develop creative solutions for daily living activities, continuously refining care strategies to promote client autonomy and quality of life.
  • Drive measurable improvements in client care outcomes through tailored interventions and consistent application of best practices.

Product and Service Coordinator

CDMplus Cardiff
07.2024 - 08.2024
  • Managed CRM to boost client interaction, ensuring precise lead tracking and compliance.
  • Processed funding applications with high accuracy, maintaining organized contact lists.
  • Enhanced product coordination using MS Office and CRM tools, improving operational efficiency.
  • Implemented diverse software solutions including Calendly to enhance productivity, streamline operations, and improve product coordination processes.
  • Ensured accuracy and compliance in RDN funding applications, maintained meticulous CRM contact lists, and handled sensitive information with precision.
  • Optimized CRM processes for enhanced client interaction, ensuring precise lead tracking and regulatory compliance in funding applications.
  • Streamlined product coordination through strategic implementation of MS Office and CRM tools, significantly improving operational efficiency.
  • Integrated diverse software solutions, including Calendly, to enhance productivity and refine product coordination workflows.
  • Maintained meticulous CRM contact lists and handled sensitive information with precision, ensuring data accuracy and integrity.

Purchasing Assistant & Administration Officer

Mega Pacific
02.2024 - 07.2024
  • Streamline office operations to enhance efficiency and reduce downtime.
  • Manage office supplies and schedules for seamless daily functions.
  • Implement new filing systems to improve record-keeping accuracy.
  • Coordinate facility maintenance to promptly resolve issues.
  • Support executives with administrative tasks to boost productivity.
  • Facilitated seamless communication across departments, coordinating with executives, managers, and staff to efficiently resolve administrative issues.
  • Managed office supplies and schedules meticulously, ensuring uninterrupted daily operations and prompt resolution of facility maintenance issues.
  • Optimized supply chain processes, reducing procurement lead times and enhancing inventory management efficiency for Mega Pacific's purchasing department.
  • Streamlined administrative workflows, significantly boosting office productivity and enabling executives to focus on core business strategies.
  • Pioneered digital document management system, drastically improving file retrieval speed and reducing paper waste in administrative operations.
  • Fostered interdepartmental synergy by coordinating cross-functional projects, enhancing communication and expediting decision-making processes.

Accounts Payable Officer

Mega Pacific
09.2022 - 02.2024
  • Ensure invoice accuracy and compliance, resolving discrepancies efficiently.
  • Communicate with vendors to enhance relationships and resolve payment issues.
  • Support audits and month-end closings, contributing to financial integrity.
  • Propose process improvements, boosting accounts payable efficiency.
  • Review and reconcile invoices, ensuring alignment with purchase orders.
  • Meticulously reviewed and reconciled invoices against purchase orders, identifying discrepancies and maintaining financial accuracy in compliance with company policies.
  • Proposed and implemented process improvements in accounts payable, adapting to evolving financial regulations and best practices for enhanced operational efficiency.
  • Contributed to timely month-end closings and supported internal audits, ensuring financial integrity and compliance while meeting critical deadlines.
  • Streamlined invoice reconciliation process, reducing discrepancies and enhancing financial accuracy while maintaining strict compliance with company policies.
  • Pioneered process improvements in accounts payable, adapting to new financial regulations and implementing best practices for increased operational efficiency.
  • Expedited month-end closings and bolstered internal audits, ensuring financial integrity and meeting critical deadlines with precision and attention to detail.

Customer Service Executive

The Hongkong and Shanghai Banking Corporation Limited (HSBC Bank)
08.2021 - 08.2022
  • Resolved customer queries swiftly, enhancing satisfaction and retention.
  • Collaborated with teams to address complex issues, ensuring seamless resolutions.
  • Educated clients on products, boosting cross-sales and service awareness.
  • Adhered to policies, ensuring compliance and consistent service quality.
  • Resolved complex customer issues, ensuring high satisfaction rates and adherence to HSBC policies. Collaborated across departments for efficient problem-solving.
  • Provided empathetic customer support via multiple channels, actively listening to concerns and offering tailored solutions to meet individual needs.
  • Maintained comprehensive knowledge of HSBC products and services, analyzing customer needs to recommend appropriate solutions and cross-sell opportunities.
  • Ensured meticulous compliance with HSBC's service guidelines, demonstrating attention to detail in all customer interactions and issue resolutions.
  • Seamlessly coordinated with specialized teams to address escalated issues, fostering a collaborative environment for effective customer service delivery.
  • Streamlined customer query resolution process, reducing average response time and boosting client satisfaction rates at HSBC Bank.
  • Developed and implemented new strategies for product education, leading to a notable increase in cross-selling success and service awareness.
  • Maintained impeccable adherence to HSBC's service protocols, ensuring consistent high-quality customer interactions across multiple communication channels.

Education

Master in Social Work - Social Work

Central Queensland University
08-2027

Master of Health Economics, Policy & Management -

University of Newcastle
01.2024

Certificate in Individual Support - Support Work

Lead Pvt Ltd
Newcastle, NSW
03-2025

Bachelor of Operations & Logistics Management - undefined

University of Plymouth
01.2021

Skills

  • Empathy (Experienced)

  • Communication (Skillful)

  • Time management (Skillful)

  • Patience (Expert)

  • Resilience (Expert)

  • Personal care (Experienced)

  • Flexibility (Experienced)

  • Adaptability (Expert)

  • Reliable team player

  • Compassionate

  • Alzheimer's and dementia care

  • Safety precautions

  • Patient-focused care

  • Transfer techniques

  • Urinary catheter care

  • Ambulation assistance

  • Light housekeeping

  • Reliable transportation

Affiliations

  • Police check
  • First - Aid training and certificate
  • Working with children employer check
  • NDIS modules completed
  • Own vehicle with Comprehensive car insurance

Languages

English (Highly proficient)
Sinhala (Highly proficient)

Timeline

Assistant in Nursing

Mayfield Aged Care
06.2025 - Current

Disability Support Worker

Nextt PVT LTD
03.2025 - Current

Community Support Worker

Gleam Support Services
12.2024 - Current

Community Care Worker

Sublime care
08.2024 - 05.2025

Product and Service Coordinator

CDMplus Cardiff
07.2024 - 08.2024

Purchasing Assistant & Administration Officer

Mega Pacific
02.2024 - 07.2024

Accounts Payable Officer

Mega Pacific
09.2022 - 02.2024

Customer Service Executive

The Hongkong and Shanghai Banking Corporation Limited (HSBC Bank)
08.2021 - 08.2022

Bachelor of Operations & Logistics Management - undefined

University of Plymouth

Master in Social Work - Social Work

Central Queensland University

Master of Health Economics, Policy & Management -

University of Newcastle

Certificate in Individual Support - Support Work

Lead Pvt Ltd

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Shanalie Arambewela