Summary
Overview
Work History
Skills
Timeline
GeneralManager
Shanan Harmelin

Shanan Harmelin

Mornington,Vic

Summary

Dynamic leader with a proven track record at Glass Dining and Lounge Bar, adept at boosting customer satisfaction and streamlining operations. Skilled in menu design and team collaboration, I excel in creating memorable dining experiences and fostering a positive work environment. Achieved a significant increase in repeat business through innovative marketing strategies and exceptional service standards.

Overview

2025
2025
years of professional experience

Work History

FOH Team Member

INAC

Restaurant Manager

Alatonero

Restaurant Owner

Glass Dining and Lounge Bar
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and Number employees.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Increased customer satisfaction by implementing high-quality service standards and staff training programs.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
  • Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
  • Developed and implemented comprehensive business plan to maximise restaurant success.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
  • Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
  • Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
  • Collaborated with designers to create a visually appealing website and social media presence, which led to increased online reservations and inquiries.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Motivated staff to perform at peak efficiency and quality.
  • Developed unique events and special promotions to drive sales.
  • Purchased food and cultivated strong vendor relationships.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maximized quality assurance by completing frequent line checks.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Restaurant Manager

Manos

FOH Staff Member

Peninsula Grammar
02.2022 - Current
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
  • Provided exceptional customer service, resulting in repeat business and positive online reviews.
  • Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
  • Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
  • Participated in team meetings, offering constructive feedback and suggestions for continuous improvement of operational processes and guest experiences.
  • Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
  • Assisted with inventory management, ordering supplies as needed to maintain adequate stock levels.
  • Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
  • Balanced cash registers accurately at the end of each shift, demonstrating meticulous attention to detail.
  • Promoted menu items effectively by staying current on specials and sharing personal recommendations when appropriate.
  • Streamlined the ordering process for increased order accuracy and improved overall guest experience.
  • Worked closely with management to stay updated on policy changes or upcoming events that could impact guest experiences.
  • Developed rapport with regular customers by remembering their preferences and engaging them in friendly conversation.
  • Implemented upselling techniques to increase average check size while still prioritizing guest satisfaction.
  • Trained new FOH staff members on company policies and procedures, fostering a team-oriented work environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining top-notch service standards.
  • Contributed to event planning efforts by assisting with table setups, decorating the venue according to theme requirements.
  • Collaborated with kitchen staff to ensure seamless communication and prompt delivery of orders.
  • Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Served as a liaison between guests and kitchen staff, ensuring dietary restrictions were accurately communicated and met with care.
  • Serviced guests with food and beverage requirements warmly, courteously and professionally.
  • Supported other FOH staff members during busy times by offering assistance where needed, fostering a collaborative environment for all employees to thrive in.
  • Handled high-pressure situations with poise, ensuring guests felt valued despite any challenges faced.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Utilized POS system to receive and process food and beverage orders.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.

FOH Team Member

Melbourne Racing Club
01.2022 - Current
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
  • Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
  • Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
  • Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
  • Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Resolved customer complaints promptly and professionally, resulting in satisfied guests returning to our establishment.
  • Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
  • Collaborated with kitchen staff to ensure timely and accurate order preparation.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Processed customer payments and balanced cash drawers.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Utilized POS system to receive and process food and beverage orders.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Monitored food quality and freshness throughout day.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Adjusted food preparation methods in accordance with customer requests.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Observed diners to respond to additional requests and determine when meal completed.

Assistant Store Manager

Bed Bath and Table
01.2020 - 12.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Restaurant Manager

Barmah Park Winery
02.2018 - 11.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Developed loyalty program to encourage repeat business, enhancing customer retention.
  • Strengthened restaurant reputation with launch of innovative marketing campaigns.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
  • Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
  • Maintained meticulous financial records, enabling accurate budgeting and financial planning.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
  • Implemented cost-saving strategies, reducing waste through meticulous inventory management.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
  • Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
  • Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
  • Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Improved operational efficiency by implementing more effective table management system.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
  • Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maximized quality assurance by completing frequent line checks.
  • Developed unique events and special promotions to drive sales.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Coordinated with catering staff to deliver food services for special events and functions.

Skills

  • Order taking
  • Cleanliness
  • Salesmanship
  • Phone etiquette
  • Table setting
  • Reservation management
  • Menu design
  • Team collaboration
  • Greeting guests
  • Money handling
  • Social perceptiveness
  • Professional appearance
  • Complaint handling
  • Payment processing
  • Training and mentoring
  • Stock management
  • Guest relations
  • Staff coordination
  • Building rapport
  • Multilingual
  • Allergy awareness
  • Seating arrangements
  • Open-close procedures
  • Table management
  • Personal hygiene
  • Point of sale systems
  • Active listening
  • Task prioritization
  • Multitasking Abilities
  • Excellent communication
  • Tableside service
  • Sanitation guidelines
  • Cooking
  • Menu item memorization
  • Health code compliance
  • Teamwork and collaboration
  • Organizational skills
  • Service prioritization
  • Safe food handling
  • Decision-making
  • Relationship building
  • Dining area maintenance
  • Food handler certification
  • Food preparation
  • Upselling
  • Food handlers card
  • Daily specials memorization
  • High volume dining
  • Kitchen equipment operation
  • Banquet coordination
  • Menu memorization
  • Bar terminology
  • Wine service
  • Bill computation
  • ServSafe food manager
  • Food spoilage prevention
  • Food station setup
  • Food inspection
  • ServeSafe manager
  • Wine pairings
  • Ingredient preparation
  • Food production
  • Guest relations management
  • Written communication
  • Conflict resolution
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Customer satisfaction
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Cash handling
  • Kitchen equipment use
  • Cooking techniques
  • Meal preparation
  • Team building
  • Sanitation standards
  • Self motivation
  • Nutritional knowledge
  • Interpersonal skills
  • Analytical thinking
  • Food presentation
  • Goal setting
  • Food storage
  • Professionalism
  • Interpersonal communication
  • Staff training
  • Time management abilities
  • Continuous improvement
  • Inventory management
  • Adaptability
  • Professional demeanor
  • Sauce preparation
  • Problem-solving aptitude
  • Portion control

Timeline

FOH Staff Member

Peninsula Grammar
02.2022 - Current

FOH Team Member

Melbourne Racing Club
01.2022 - Current

Assistant Store Manager

Bed Bath and Table
01.2020 - 12.2021

Restaurant Manager

Barmah Park Winery
02.2018 - 11.2020

FOH Team Member

INAC

Restaurant Manager

Alatonero

Restaurant Owner

Glass Dining and Lounge Bar

Restaurant Manager

Manos

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