Shanay Moran
Marsden Park,NSW
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Learn to Swim Assistant
Blacktown Leisure Centre Stanhope
09.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Learn to Swim Instructor
Blacktown Leisure Centre Stanhope
01.2020 - 08.2023
- Managed class schedules efficiently, ensuring punctual start times and smooth transitions between sessions.
- Taught students pool and water safety guidelines.
- Provided one-on-one instruction for students requiring additional support, improving their overall skill level substantially.
- Continuously improved teaching methods by seeking feedback from students, parents, and colleagues, resulting in higher satisfaction rates among participants.
- Enhanced student swimming skills by developing and implementing customized lesson plans tailored to individual needs.
- Facilitated group activities to encourage teamwork, communication, and social interaction among students.
- Promoted water safety awareness through regular discussions on safe swimming practices and emergency procedures.
- Evaluated student progress through regular assessments, providing feedback for improvement and celebrating achievements.
- Mentored new instructors, sharing best practices and offering guidance to ensure their success in the program.
- Contributed to a fun learning atmosphere by incorporating engaging games and activities into swim lessons regularly.
- Increased student confidence in the water by providing constant encouragement and positive reinforcement during lessons.
Education
Certificate IV - Business Administration
TAFE
Sydney06.2023
Certificate III - Live Production And Services
Wyndham College
Quakers Hill, NSW11.2020
High School Diploma -
Wyndham College
Quakers Hill, NSW11.2020
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Administrative duties
- Schedule and calendar management
Certification
- First Aid/CPR Certified
Hobbies and Interests
- Scheduling
- Organisation
- Writing
- Photography
- Film and Tv
Timeline
Learn to Swim Assistant
Blacktown Leisure Centre Stanhope
09.2023 - Current
Learn to Swim Instructor
Blacktown Leisure Centre Stanhope
01.2020 - 08.2023
Certificate IV - Business Administration
TAFE
Certificate III - Live Production And Services
Wyndham College
High School Diploma -
Wyndham College
- First Aid/CPR Certified
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