Shanaya Murphy
Mackay,QLD
Summary
Proven professional with extensive experience in hospitality and customer service, notably at Leonard's Chicken. Excelled in maintaining high standards of cleanliness and guest satisfaction, leveraging skills in housekeeping and effective communication.with food preparation and organising skills ,Demonstrated ability to enhance customer loyalty through exceptional service, backed by strong teamwork and organizational skills. Achieved significant improvements in guest experience and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeper
Blackdown Accommodation Services
05.2020 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Wait Staff Member
Fusion 128
08.2019 - 05.2020
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Representative
Grab a Kebab
01.2015 - 12.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service
Leonard's Chicken
06.2014 - 01.2015
- Maintained strong customer relations and effective customer service standards.
- Increased client satisfaction by providing excellent customer service.
- Managed customer service operations, including taking orders and resolving complaints.
Education
RSG & RSA - RSG & RSA
TAFE Queensland
Bowen, QLDStudent - Student
North Mackay State Highschool
North Mackay09.2017
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Cleaning techniques
- Health and safety compliance
- Kitchen Cleaning
- Hospitality background
- Customer service-focused
- Time Management
- Guest Service and Support
- Safe Food Handling
- Food presentation
- Food assembly
- Plates presentation
- Food Portioning and Packaging
- Chopping vegetables
- Cash Register Operation
- Salad Bar and Buffet Maintenance
- Salad Creation
- Multitasking
- Organizational Skills
- Reliability
Certification
- RSA -responsible services of alcohol
- RSG- responsible services of gambling
Timeline
Housekeeper
Blackdown Accommodation Services
05.2020 - 08.2021
Wait Staff Member
Fusion 128
08.2019 - 05.2020
Customer Service Representative
Grab a Kebab
01.2015 - 12.2015
Customer Service
Leonard's Chicken
06.2014 - 01.2015
RSG & RSA - RSG & RSA
TAFE Queensland
Student - Student
North Mackay State Highschool
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