Shanaya Silva
Adelaide,SA
Summary
A highly motivated and people-focussed professional with a strong foundation in health and medical science, majoring in nutritional health. An experienced team leader in delivering exceptional customer service across healthcare, retail and administrative settings. Enthusiastic, open-minded and dedicated to supporting customer well-being through communication, empathy and attention to detail. Skilled with financial and complaint management and now seeking to contribute meaningfully within the healthcare, allied health or nutrition sectors to improve consumer experience and health outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spin Coach
Studio360 Sports
01.2025 - Current
Receptionist
Wallace Vroulis Bond Chartered Accountants
02.2023 - Current
Retail Assistant
Tommy Hilfiger Burnside
12.2021 - 02.2024
Shift Supervisor
Lukoumades Parade
12.2021 - 03.2022
Shift Supervisor
Romeo’s Foodland North Adelaide
07.2018 - 11.2021
Vocal Educator
Learning Through Music Company
01.2020 - 12.2020
Vocal Educator
Gospo Collective’s Jones Juniors
09.2018 - 04.2020
Grocery
Foodland Norwood
01.2016 - 12.2016
Education
Bachelor of Health And Medical Science - Nutritional Health
The University of Adelaide
07-2025
Pembroke School
11-2017
St Joseph’s Tranmere Primary School
12-2012
Skills
- Communication skills
- Team collaboration
- Customer service management
- Training and mentoring
- Complaint resolution
- Interpersonal communication
- Customer assistance
- Employee training
- Task delegation
- Professionalism
- Complex problem-solving
- Reliability
- Teamwork
- Self-motivation
- Staff management
- Client-focused care
- Time management
- Team leadership
- Team building
- Strategic relationship development
- Corporate negotiation
- Problem solving
- Professional development
- Financial management
- Cash handling proficiency
- Customer relations management
- Employee management strategies
- POS system expertise
- Microsoft Word proficiency
- FYI Docs proficiency
- CAS360 proficiency
- Xero and Xero Practice Manager expertise
Certification
- Bachelor of Health and Medical Science, Major in Nutritional Health
- DCSI Child Related Clearance Certificate
- Responding Abuse and Neglect Certificate
- First Aid Certificate
- Cardiopulmonary Resuscitation (CPR) Certificate
References
- Todd Bond, Accounting Director, 0414 776 029, Wallace Vroulis Bond
- Sarah Luxton, Accounting Director, 0404 352 023, Wallace Vroulis Bond
- James Dudley, Associate Professor, 0419 548 589, The University of Adelaide
Hobbies and Interests
Singing, Performing, Sport, Travel, Volunteering, Theatre and Arts
Volunteer Experience
Child Care, Aged Care Facility, Medical Receptionist work for ENT Specialist Dr Ian Wong
Timeline
Spin Coach
Studio360 Sports
01.2025 - Current
Receptionist
Wallace Vroulis Bond Chartered Accountants
02.2023 - Current
Retail Assistant
Tommy Hilfiger Burnside
12.2021 - 02.2024
Shift Supervisor
Lukoumades Parade
12.2021 - 03.2022
Vocal Educator
Learning Through Music Company
01.2020 - 12.2020
Vocal Educator
Gospo Collective’s Jones Juniors
09.2018 - 04.2020
Shift Supervisor
Romeo’s Foodland North Adelaide
07.2018 - 11.2021
Grocery
Foodland Norwood
01.2016 - 12.2016
Bachelor of Health And Medical Science - Nutritional Health
The University of Adelaide
Pembroke School
St Joseph’s Tranmere Primary School
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