Shanaye Watson
Berwick,VIC
Summary
I'm a compassionate and sincere individual seeking a role that offers growth and challenges. I have a strong work ethic and aspire to establish myself in a fulfilling, long-term position where I can excel. Dedication and pride define my approach to work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ABA Therapist & trainer
Abacus Learning Centre
Hastings, VIC
01.2023 - Current
- During my time at Abacus Learning Centre I have grown from a junior therapist, to an intermediate therapist/ trainer.
- My passion for my work helps me, help my students achieve great things and have fun doing it! I work with students diagnosed with ASD from the ages of 2-8 and help them learn crucial skills important for their development, as well as training new therapists.
- Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
- Enhanced clients'' communication skills through targeted, evidence-based interventions and strategies.
- Monitored and documented client progress using data collection techniques.
- Developed and maintained strong relationships with clients'' families, resulting in increased trust and collaboration in the therapeutic process.
Head Barista
Robby’s Cafe
Beaconsfield, VIC
12.2021 - 12.2022
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Customer Solutions
Red energy
Cremorne, VIC
08.2021 - 02.2022
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problemsolving.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Initiated process improvements that increased efficiency in handling customer requests without compromising service quality.
Day manager
Sooki Lounge
Belgrave
10.2018 - 08.2021
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Established clear lines of communication between day shift team members which resulted in improved collaboration across departments.
- Streamlined daily operations for increased efficiency, implementing detailed schedules and task lists.
- Actively participated in community outreach initiatives on behalf of the store, fostering positive relationships with local organizations and businesses.
- Trained new employees on company policies, procedures, and best practices, contributing to a skilled workforce prepared for success.
- Boosted team morale with effective communication and motivational strategies.
Education
Bachelor Of Health Sciences - Forensic Psychology
Swinburne University
Hawthorn, VIC01.2019
Year 12 VCE -
Cranbourne Secondary College
Cranbourne, VIC01.2017
Skills
I'm diligent and outgoing, possessing exceptional customer service abilities Helping others is a passion of mine, and I pride myself on being reliable Accustomed to fast-paced settings with a keen eye for detail, I ensure nothing is overlooked Even in slower environments, my commitment remains unwavering While I may be less experienced in some tasks, I always give my all With a compassionate demeanor, I strive to empower those around me
Certification
- Current RSA
- First aid Certificate
- Working with Children’s Check
Volunteer Experience
On November 25, 2017, I journeyed to Vietnam with Antipodeans Abroad for a three-week volunteer program. Our mission was to enhance safety in local communities by constructing fences and playgrounds in schools. These measures aimed to reduce student injuries caused by busy roads. Additionally, I participated in a five-day trek across Vietnam as part of the experience.
Timeline
ABA Therapist & trainer
Abacus Learning Centre
01.2023 - Current
Head Barista
Robby’s Cafe
12.2021 - 12.2022
Customer Solutions
Red energy
08.2021 - 02.2022
Day manager
Sooki Lounge
10.2018 - 08.2021
Bachelor Of Health Sciences - Forensic Psychology
Swinburne University
Year 12 VCE -
Cranbourne Secondary College