Shanaz Afinwala
ACT
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Build A Bear
Toronto, Canada
05.2022 - 05.2024
- Contributed to the successful launch of multiple store locations.
- Supervised daily operations, including scheduling shifts, assigning duties, managing cash, and inventory.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited, interviewed, hired, onboarded, trained and supervised new employees.
- Conducted regular audits of stores to monitor compliance with safety regulations.
- Facilitated communication between corporate headquarters and individual stores.
- Managed product staging and consistently ensured the accurate display of marketing materials such as posters and signage.
- Provided guidance to staff members regarding setting out techniques and procedures.
- Ensured that all works were completed in accordance with safety regulations and quality standards.
Visa Consultant
Growing globe immigration
Toronto
10.2021 - 08.2022
- Proactively sought out and established collaborations with potential clients, leading to significant business expansion.
- Developed and maintained relationships with clients to ensure their visa applications were processed promptly.
- Reviewed all customer documentation to ensure accuracy prior to submission.
- Conducted research on current immigration laws and regulations to ensure compliance.
- Assisted customers in completing the necessary paperwork for their visa applications.
- Analyzed customer profiles to determine eligibility for visas and other travel documents.
- Maintained up-to-date knowledge of changing immigration policies and procedures worldwide.
- Responded promptly to customer inquiries via phone, email, or in-person meetings.
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
Deputy Manager
VFS Global services
09.2018 - 09.2021
- Processed applications effectively.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Provided guidance and support to team members to help them achieve goals.
- Maintained records of all operational activities for future reference.
- Coordinated with other departments to ensure smooth functioning of activities.
- Provided necessary technical assistance and advice to subordinates when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelors of Commerce -
Narmada College of Science And Commerce
International Business Management -
Niagara College Toronto
CanadaSkills
- Operations Management
- Customer Relations
- Recruiting and interviewing
- Business Administration
- Marketing tactic
- Project Management
Timeline
Assistant Manager
Build A Bear
05.2022 - 05.2024
Visa Consultant
Growing globe immigration
10.2021 - 08.2022
Deputy Manager
VFS Global services
09.2018 - 09.2021
Bachelors of Commerce -
Narmada College of Science And Commerce
International Business Management -
Niagara College Toronto
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