Shane Blackmore
Gwynneville,NSW
Summary
Dynamic and results-driven professional with extensive experience at Accor, excelling in organizational development and customer service. Proven ability to enhance efficiency and reduce waste through effective multitasking and teamwork. Skilled in baking high-quality goods while maintaining safety standards, contributing to increased customer satisfaction and operational success.
Overview
2026
2026
years of professional experience
Work History
Graduate Management Trainee
Accor
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Trained and supervised new employees on bakery operations and procedures.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.
- Increased customer satisfaction with friendly and efficient service.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Trained new employees on bakery methods and procedures.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Prepared frostings and other toppings for cakes and pastries.
Baker's Assistant
Baker's Delight
02.2018 - Current
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Trained and supervised new employees on bakery operations and procedures.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.
- Increased customer satisfaction with friendly and efficient service.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Trained new employees on bakery methods and procedures.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Prepared frostings and other toppings for cakes and pastries.
Education
Bachelor Of Education - Education
Curtin University
Perth, WA09.2017
Skills
- Organizational development
- Multi tasking
- Team member
- Excellent communication skills
Timeline
Baker's Assistant
Baker's Delight
02.2018 - Current
Graduate Management Trainee
Accor
Bachelor Of Education - Education
Curtin University
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