Summary
Overview
Work History
Skills
Certification
Interests
Timeline
Work Availability
Hi, I’m

Shane Bodger

Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama

Summary

Caring Disability Support Worker skilled at working with individuals living with complex needs. Versed in daily living support, meal preparation, and mobility assistance. Offers excellent interpersonal and communication skills developed through life / lived experience.

Educated [Job Title] dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
years of professional experience
1
Certificate

Work History

Jigsaw Blue

Casual Outreach Disability Support Worker
04.2025 - Current

Job overview

  • Casual Support for all mental health, including complex clients also disability support, outreach, transport services.
  • Kept detailed daily logs with care actions, client behaviors, and incidents.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Drove clients safely to social activities and appointments.
  • Adhered to company requirements for client interactions and care standards.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Transported clients via wheelchair to and from rehabilitation and daily activities.
  • Maintained detailed records of client progress, documentation of services and case notes.
  • Assisted clients in accessing housing, financial assistance and other community resources.
  • Kept accurate records for client files and handled related paperwork.
  • Conducted in-home visits to provide supportive services.
  • Completed psychosocial evaluations and needs assessments.
  • Assessed risk factors of clients and made referrals for further services.
  • Facilitated family meetings to discuss client care plans.
  • Worked with medical teams, clients and families to implement effective treatment plans.
  • Collaborated with healthcare providers to drive continuity of care.

Optus

Strategic B2B Account Manager
06.2023 - 04.2024

Job overview

  • Sales Territory Management working over Melbourne's Western suburbs, both face to face and over the phone, from cold calling from self-generated data, and existing customer lists to make sales for new mobile phone fleets, business-grade internet connections and fibre-based phone lines and desktop phone systems on both VoIP and fibre-based solutions.
  • Build and maintain relationships with lost, retention, and brand-new customers to gain new levels of customer loyalty to the Optus brand.
  • Consistently met and exceeded targets, becoming No.1/30 Reps across territory in sales for my first 5/8 months with the company and my cohort.
  • Key Achievements:
  • No.1 Sales performance of 30 Sales reps for the first 5/8 months within the Optus SMB Sector in Victoria. Winning 2 quarterly incentive awards in succession.
  • Won the Bostik Australia Telecommunications Account from Telstra to Optus after Bostik was with the incumbent for 34 years.
  • Also won the 2 largest accounts within the franchise list, in Sept 2023.
  • Provides a good understanding of the Community Services sector and the ability to build strong relationships with service providers, clinical teams, and key stakeholders.
  • Consistently met and exceeded sales targets and KPIs.
  • Achieved targets in the first 6 months for sales and quality assurance.

Artbybodge.com

Owner/Director
10.2020 - 06.2023

Job overview

  • I created a retail website selling 2000-3000 wearable products decorated with my photographs.
  • The business was developed during the COVID-19 lockdown.

Australian Unity

Sales and Retention Consultant
02.2022 - 10.2022

Job overview

  • Provided exceptional customer service and support to inbound customers, answering queries, and recommending suitable Australian Unity products and services.
  • Successfully achieved sales targets and KPIs, converting inbound customer inquiries into sales.
  • Developed and maintained relationships with customers, ensuring a high level of customer acquisition and retention by identifying customer concerns and solving customer complaints.
  • Achieved outstanding results for the team by consistently producing record-breaking figures for 5 consecutive months in both sales and retention.

Nick Scali Furniture

Assistant Store Manager
09.2019 - 03.2020

Job overview

  • Assisted the store manager in leading and motivating a team of sales professionals, providing coaching and mentoring, to achieve extra sales.
  • A great ability to provide information, Mentor staff, and build capacity within the business.
  • Oversaw store operations, including visual merchandising and customer delivery timetables, ensuring seamless and positive customer experience in-store.
  • Contributed to the development and implementation of sales and strategies to identify opportunities to increase add-on sales.
  • Exceeded personal sales targets by generating over $380,000 in furniture sales within a 5 ½ month period before the economic downturn caused by COVID-19.
  • Successfully adapted to a new retail big-box sales culture.

Telstra

Consumer and Business Account Manager
03.2014 - 07.2019

Job overview

  • Managed and maintained client relationships, ensuring regular communication and interaction to understand their current service requirements and provide proactive offers.
  • Ability to provide information and mentoring to build capacity, establish social relationships, create community networks and access relevant services.
  • Facilitated group meetings and training sessions with up to 25 staff to impart new business information and sales techniques.
  • Provided expert advice and customer support, dealt with complex issues, and found effective resolutions to ensure the highest customer retention levels.
  • Consistently met and exceeded sales targets for new and existing customers, utilising effective sales techniques and strategies to promote Telstra's products and services.
  • Lead product knowledge training sessions for team members, resulting in increased team sales and a better understanding of new services and competitors.
  • Delivered exceptional sales and client service, building strong business-to-business links and ensuring continued advocacy from SMB and consumer customers.

Vodafone

Business Account Manager
07.2009 - 04.2013

Job overview

  • Efficiently attained monthly sales goals in both new and retention segments, utilising effective sales techniques and strategies to promote Vodafone's products and services.
  • Ensured high customer satisfaction by adhering to Vodafone's policy of under-promising and over-delivering.
  • Provided expert guidance and support to customers, providing product and pricing information, and utilising superior level expertise to increase sales from existing and new SMB customers.
  • Successfully created and retained a customer list of up to 4400 numbers, from customers with 5-100 mobile services, resulting in a 22% enhancement of the territory in just 3.5 years, earning acknowledgement from senior management.
  • He has demonstrated exceptional skill in retaining corporate and B2B client relationships by identifying and resolving specific complex business queries.

Skills

  • Team management
  • Social perceptiveness
  • Good Telephone Etiquette
  • Dependable and responsible
  • Problem resolution
  • Verbal communication
  • Collaboration
  • Decision-making
  • Troubleshooting
  • Analytical and critical thinking
  • Conflict resolution
  • Leadership
  • Computer skills

Certification

Certificate 4 in Mental Health- Victoria University Footscray

Certificate 4 in Peer Work - Swinburne University beginning August 2025

Certificate IV in New Small Business- Holmesglen College of TAFE completed 2021

Certificate III in Investigative Services - International Security Training Academy 2019

Interests

  • Homelessness Outreach
  • Volunteer Work
  • Advocacy Campaigns
  • Offering time and support to shelters for the homeless, women, and animals.
  • Participating in fundraising events to support local charities, schools, or community projects.

Timeline

Casual Outreach Disability Support Worker

Jigsaw Blue
04.2025 - Current

Strategic B2B Account Manager

Optus
06.2023 - 04.2024

Sales and Retention Consultant

Australian Unity
02.2022 - 10.2022

Owner/Director

Artbybodge.com
10.2020 - 06.2023

Assistant Store Manager

Nick Scali Furniture
09.2019 - 03.2020

Consumer and Business Account Manager

Telstra
03.2014 - 07.2019

Business Account Manager

Vodafone
07.2009 - 04.2013
Availability
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Shane Bodger