Shane Cawthorne
Noarlunga Downs,SA
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
11
11
years of professional experience
Work History
Labourer
Workspace Commercial Furniture
54 Jose Street, Melrose Park
07.2015 - Current
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
- Completed cycle counts and monthly inventory.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Food Waiter
The Food Business
08.2013 - 11.2016
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.
- Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
Fast Food Worker
Hungry Jack's
06.2013 - 08.2013
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Backed up servers by setting up trays and completing some food deliveries.
Education
Year 12 -
Seaview High School
Seacombe Heights, SAYear 11 -
Wirreanda High School
Morphett Vale, SASkills
- Customer Relations
- Teamwork and Collaboration
- Verbal Communication
- Critical Thinking
- Organizational Skills
- Problem-Solving
- Team building
- First Aid/CPR
- Self-Directed
- Positive Leadership
- Kind and Thoughtful
Awards
- Oversaw the school's Basketball program. I was the head coach for the Darlington Primary School for 4 years. In my final year, in 2014, I was awarded a Rising Star award for community service. I was elected by my peers, the teachers around me and I was awarded this by Corey Wingard, a local member of the government at that time.
Additional Information
Current checks and certificates;
- Police check
- Working with children check
- Certificate in First Aid and CPR
TAFE SA;
- I have been accepted to start a Cert III in Disability Support Work by TAFE SA at the start of 2025.
Volunteer work;
- Volunteer firefighter for the Salisbury Country Fire Brigade in 2018.
- Head Coach of the Darlington Primary School basket ball team from 2012 to 2015.
Timeline
Labourer
Workspace Commercial Furniture
07.2015 - Current
Food Waiter
The Food Business
08.2013 - 11.2016
Fast Food Worker
Hungry Jack's
06.2013 - 08.2013
Year 12 -
Seaview High School
Year 11 -
Wirreanda High School