Shane Chen
Sydney
Summary
Senior data analyst with strong analytical skills, adept at leveraging advanced statistical tools and data visualization techniques to drive business insights. Proven track record of collaborating with cross-functional teams to deliver actionable results, adapting seamlessly to evolving project requirements. Known for reliability, critical thinking, and ability to translate complex datasets into strategic recommendations.
Overview
12
12
years of professional experience
Work History
Senior Data Analyst
Westpac
08.2025 - Current
- Analyzed complex datasets to identify trends and support strategic decision-making processes.
- Developed automated reporting tools to enhance data accuracy and reduce manual workloads.
- Collaborated with cross-functional teams to align analytics initiatives with business objectives.
- Designed and implemented data visualization dashboards to effectively communicate insights to stakeholders.
- Led projects aimed at improving operational efficiency through data-driven insights and recommendations.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
SENIOR DATA ANALYST
Deloitte
01.2022 - 08.2025
- Led data-driven projects to identify key business insights, facilitating informed decision-making and strategic growth.
- Optimized data processing workflows, achieving noticeable improvements in analysis speed and accuracy.
- Developed predictive models to forecast market trends, enhancing competitive positioning and resource allocation.
- Collaborated with cross-functional teams to design data visualization tools, improving stakeholder engagement and understanding.
- Maintained comprehensive data integrity checks, ensuring reliable analytics and compliance with industry standards.
- Fostered partnerships with IT teams to streamline data integration processes, enhancing system interoperability and data accessibility across departments.
- Mentored junior analysts, fostering skill development and ensuring adherence to best practices in data analysis.
SENIOR SALES CONSULTANT
Telstra
11.2019 - 12.2021
- Appointed as champion of multiple sales metrics, responsible for store-wide sales of these products and coached other sales consultants on hitting KPIs.
- Developed superior product knowledge and salesmanship leading to store hitting 120% target for 2019-2020 financial year, and hitting 128% for 2020-21.
- Improved customer satisfaction ratings by 20% by receiving 10/10 customer satisfaction surveys compared to a store-wide average of 8/10.
- Improved store’s overall sales rating through selling key metrics required by management, receiving a sales score of 4 stars out of 5.
- Mentored and trained multiple new team members on core business processes; monitored work progress through weekly reporting, to reduce training and induction time by 2 weeks.
- Implemented data-driven sales strategies that fostered a culture of continuous improvement and noticeable revenue growth.
VOLLEYBALL COACH
Sydney Boys High School
03.2018 - 11.2019
- Communicated with players of varying sensitivities and skill levels in order to facilitate improvement and promote players to higher teams.
- Led a volleyball team, making key decisions on strategy and achieving goals of the team, winning several competitions throughout the year.
SENIOR CREW MEMBER
McDonald's
04.2014 - 09.2019
- Managed and delegated tasks to team members in a high-paced, high-pressure environment to minimise bottlenecks in production.
- Interacted with customers of varying temperaments and backgrounds, adapting to needs and delivering quality customer service.
- Trained and developed skills of new staff members as a more experienced member of the team.
- Collaborated with co-workers to successfully meet stringent efficiency and sales targets by hitting a maximum of 35 seconds per order, achieving the KPI of 50 seconds.
Education
BACHELOR - DATA SCIENCE AND DECISIONS
University of New South Wales
Sydney12.2021
Skills
- Python programming
- Advanced Excel
- Data warehousing
- Business intelligence
- SQL expertise
- Tableau software
- Data quality assurance
- Machine learning
LANGUAGES
English (Native), Chinese (Highly proficient).
Timeline
Senior Data Analyst
Westpac
08.2025 - Current
SENIOR DATA ANALYST
Deloitte
01.2022 - 08.2025
SENIOR SALES CONSULTANT
Telstra
11.2019 - 12.2021
VOLLEYBALL COACH
Sydney Boys High School
03.2018 - 11.2019
SENIOR CREW MEMBER
McDonald's
04.2014 - 09.2019
BACHELOR - DATA SCIENCE AND DECISIONS
University of New South Wales
ADDITIONAL INFORMATION
- VOLLEYBALL PLAYER
- Sydney
- Excellent time management skills, balancing an intense schedule of study, work and academics.
- Effectively resolved intra-team conflicts and served as a liaison between team and coaching staff.
- Dedicated and coach-able team member of high school volleyball team that won multiple competitions for 3 years.