Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Shane Croxton

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

24
24
years of professional experience

Work History

Total Loss Specialist

RAA Insurance
04.2020 - Current
  • Improved customer satisfaction by efficiently managing total loss claims and providing timely resolutions.
  • Provided exceptional customer service while guiding policyholders through the total loss process.
  • Maintained detailed records of each case, facilitating easy retrieval of information when necessary for future reference.
  • Extensive claims and lodgement knowledge from my time in lodgements as an consultant and a SME
  • Ability to determine liability in motor vehicle accidents
  • Efficient verbal and email communication with our members and third parties

Club Manager/Director of Coaching

Forestville Eagles Basketball Club
07.2017 - 10.2019
  • Manage over 70 junior and senior basketball teams
  • Liaise and communicate with stakeholders i.e. associations, sponsors, board members, coaches, players, suppliers and parents/members
  • Create and manage merchandise
  • Manage staff and volunteers
  • Administrative tasks i.e. communicating via email, telephone and face to face, working with external and internal systems
  • Help raise revenue for the club through sponsors, canteen and events
  • Maintain the clubs social media outlets

Customer Service Consultant/Floor Support

Telstra
01.2009 - 07.2017
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Handled high call volumes while maintaining a courteous and professional demeanour.
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Assisted staff to help with complex queries & complaints
  • Was an acting Team Leader for 18 months
  • Worked in Telstra first onshore live chat team

Case Manager

Employers Mutual
01.2008 - 01.2009
  • Managed workers compensation claims
  • Assisting injured workers to achieve a return to work outcome after injury
  • Working with the workers compensation act 1986
  • Working with an individual and team targets

Team Leader

Mbf Health Insurance
12.1999 - 01.2008
  • Managed a face to face branch and staff
  • Set sales targets for staff
  • Coached and trained staff
  • Worked and sold multiple products i.e. health, travel and life insurance
  • Process health insurance claims
  • Work with PDS and insurance guidelines

Skills

  • Policy Interpretation
  • Claims Management
  • Total Loss Evaluation
  • Customer service expertise

Additional Information

References


Caitlyn Monga current Total Loss Team Leader

cmonga2@raa.com.au 0422817004


Leah Ladhams previous Total Loss Team Leader

lladhams@raa.com.au 0488773969


Timeline

Total Loss Specialist

RAA Insurance
04.2020 - Current

Club Manager/Director of Coaching

Forestville Eagles Basketball Club
07.2017 - 10.2019

Customer Service Consultant/Floor Support

Telstra
01.2009 - 07.2017

Case Manager

Employers Mutual
01.2008 - 01.2009

Team Leader

Mbf Health Insurance
12.1999 - 01.2008

Similar Profiles

CREATE PROFILE
Shane Croxton