Shane Croxton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
24
24
years of professional experience
Work History
Total Loss Specialist
RAA Insurance
04.2020 - Current
- Improved customer satisfaction by efficiently managing total loss claims and providing timely resolutions.
- Provided exceptional customer service while guiding policyholders through the total loss process.
- Maintained detailed records of each case, facilitating easy retrieval of information when necessary for future reference.
- Extensive claims and lodgement knowledge from my time in lodgements as an consultant and a SME
- Ability to determine liability in motor vehicle accidents
- Efficient verbal and email communication with our members and third parties
Club Manager/Director of Coaching
Forestville Eagles Basketball Club
07.2017 - 10.2019
- Manage over 70 junior and senior basketball teams
- Liaise and communicate with stakeholders i.e. associations, sponsors, board members, coaches, players, suppliers and parents/members
- Create and manage merchandise
- Manage staff and volunteers
- Administrative tasks i.e. communicating via email, telephone and face to face, working with external and internal systems
- Help raise revenue for the club through sponsors, canteen and events
- Maintain the clubs social media outlets
Customer Service Consultant/Floor Support
Telstra
01.2009 - 07.2017
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanour.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Assisted staff to help with complex queries & complaints
- Was an acting Team Leader for 18 months
- Worked in Telstra first onshore live chat team
Case Manager
Employers Mutual
01.2008 - 01.2009
- Managed workers compensation claims
- Assisting injured workers to achieve a return to work outcome after injury
- Working with the workers compensation act 1986
- Working with an individual and team targets
Team Leader
Mbf Health Insurance
12.1999 - 01.2008
- Managed a face to face branch and staff
- Set sales targets for staff
- Coached and trained staff
- Worked and sold multiple products i.e. health, travel and life insurance
- Process health insurance claims
- Work with PDS and insurance guidelines
Skills
- Policy Interpretation
- Claims Management
- Total Loss Evaluation
- Customer service expertise
Additional Information
References
Caitlyn Monga current Total Loss Team Leader
cmonga2@raa.com.au 0422817004
Leah Ladhams previous Total Loss Team Leader
lladhams@raa.com.au 0488773969
Timeline
Total Loss Specialist
RAA Insurance
04.2020 - Current
Club Manager/Director of Coaching
Forestville Eagles Basketball Club
07.2017 - 10.2019
Customer Service Consultant/Floor Support
Telstra
01.2009 - 07.2017
Case Manager
Employers Mutual
01.2008 - 01.2009
Team Leader
Mbf Health Insurance
12.1999 - 01.2008