Shane D'souza
Melbourne,VIC
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
3
3
years of professional experience
Work History
Event Merchandiser
Melbourne Event Merchandiser
MELBOURNE
12.2023 - Current
- Planned crowd control strategies during events or high-traffic times.
- Demonstrated a thorough knowledge of all products available for sale.
- Processed payments using POS systems and other payment methods.
Customer Solutions Specialist
Latitude Financial
Melbourne
03.2023 - 09.2023
- Developed sales campaigns and made calls to potential customers
- Heavy volume inbound and outbound calling
- Maintained stakeholder relationships during a time of company crisis.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Customer Solutions Specialist
Department of Jobs, Precincts and Regions
Melbourne (remote)
02.2022 - 01.2023
- Developed and maintained a thorough understanding of various service/product, processes and systems
- Met required standards of quality whilst adhering to the schedule to achieve the required target
- Handle inbound and outbound contacts (as required) within the required time frame
- Aided business owners with queries regarding grants and faq.
Customer Contact Officer
Department of Health and Human Services (AcquireBPO)
06.2021 - 12.2021
- Provided superior customer service to clients by addressing all questions and concerns
- Outbound dialing, ensure clear and concise message is delivered to the potential identified person
- Address complaints or fault inquiries and transferring calls as required to appropriate personnel in order to achieve a positive customer outcome
- Perform various duties and projects as allocated by the Team Leader or members of management
- Aided with booking systems and provided technical support.
Education
Diploma - Marketing
Digital Marketing Institute
12-2022
High School Diploma -
Thomas Carr College
12.2020
Skills
- POS
- Cost Analysis
- Adaptability
- Customer Service
- High-energy attitude
- Interpersonal Skills
- Database Maintenance
- Order and Refund Processing
- Customer Data Confidentiality
- System implementation
References
References available upon request.
Timeline
Event Merchandiser
Melbourne Event Merchandiser
12.2023 - Current
Customer Solutions Specialist
Latitude Financial
03.2023 - 09.2023
Customer Solutions Specialist
Department of Jobs, Precincts and Regions
02.2022 - 01.2023
Customer Contact Officer
Department of Health and Human Services (AcquireBPO)
06.2021 - 12.2021
Diploma - Marketing
Digital Marketing Institute
High School Diploma -
Thomas Carr College
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