Shane Farrow
Chermside,QLD
Summary
A "Do it right the first time" approach to all things in life and never being afraid to ask the question that others fear is a discipline applied to every challenge presented and proven successful in building a vast knowledge and skill set across many industries.
Overview
12
12
years of professional experience
Work History
Smart Home Professional / Electrical Engineer
Farrow Industries
03.2019 - Current
- Board level design to suit customer specific requirements filling market holes
- Design and implement quality of life improving system for the elderly and disabled communities
- Provision emergency contact and access systems that surpass current market expectations.
- Customized existing products or designed bespoke components based on specific client requirements.
- Reduced energy consumption for clients by optimizing smart home solutions.
- Streamlined daily routines for homeowners with automated lighting, climate control, and entertainment systems.
- Provided unparalleled customer support, addressing technical issues promptly and effectively.
- Facilitated smooth transitions from traditional residential setups to fully-integrated smart homes environments.
- Enhanced home security by designing and implementing automation systems.
- Coordinated with electricians, HVAC specialists, and other contractors to ensure proper installation of smart home infrastructure components.
- Ensured seamless communication between various smart devices by integrating different protocols within a single home network.
- Resolved customer complaints in prompt, polite and professional approach.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Conducted thorough risk assessments before undertaking any maintenance activities to mitigate potential hazards effectively.
- Day to day general home maintenance jobs including Electrical, Plumbing and Building (With appropriate sign off certification requirements)
- General yard and grounds maintenance.
IT Manager
4impact Group Pty Ltd
06.2012 - 02.2019
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Oversaw IT department operations and training.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
High School Diploma -
Browns Plains State High School
Browns Plains, QLDSkills
- Natural understanding of electrical concepts
- Problem solving / Engineering mindset
- Get it done attitude
- Never fear asking question
Timeline
Smart Home Professional / Electrical Engineer
Farrow Industries
03.2019 - Current
IT Manager
4impact Group Pty Ltd
06.2012 - 02.2019
High School Diploma -
Browns Plains State High School
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