Shane Garner

• Provide assistance and support to the Field Operations Manager across all areas of operations management to ensure the smooth, efficient running of the Operations Teams in three locations.
• Select and recruit interviewers who have the experience, flexibility, commitments and communications skills to be successful and professional market research interviewers.
• Training of all casual interviewing staff so that work is carried out to capacity at all times.
• Briefing/training on new projects and oversee the field team (both CATI and face-to-face) ensuring that all policies, regulations and directions are adhered to by the team whilst ensuring projects meet targets, budgets and quality objectives (including monitoring and observations) to Taverner standards (ISO).
• Develop a thorough understanding of the Forsta and Android tablet systems so that any potential delays with fieldwork projects are avoided (this could also include any new systems that are implemented as part of Taverner’s way of doing business).
• Troubleshoot issues with CATI supervisor module by interacting directly with software providers (Forsta and Sytel).
• Assist with quality assurance/control across all field operations work and update of supervisor manual as new processes are introduced.
• Analyse project statistics and project performance and provide feedback to the interviewing team on requirements and targets.
• Check and approve all pay details and timesheets of fieldwork staff to ensure an efficient payroll.

Survey Scripting

• Develop a thorough understanding of the Forsta software platform and Android tablet systems to enable.
• Scripting of surveys in readiness for data collection (CATI - telephone, CAPI - F2F and Online).
• Formatting and upload of sample and set up quotas in readiness for telephone interviewing.
• Setting up of reporting links for project staff use and data downloads at end of each project.

• Office admin / clerical (orders, stock, payroll).
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Liaise with delivery drivers and airfreight requirements.
• All aspects of customer service (inbound/outbound calls).

• Prime Teller/Supervisor of tellers.
• Branch cash clearing/ordering.
• Opening accounts / Term Deposits.
• Branch signing officer
• ATM custodian / After-hours service team