Shane Heywood
Frenchs Forest,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Acting Regional Manager
Sunnyfield Disability Services
Northern Beaches
09.2023 - Current
- Supporting 5 services in the Forest District
- Building and developing a high achieving team
- Supporting Service Coordinators to achieve some of the highest audit scores within Shared living
- Was able to close long term complaints by building relationships with families and neighbors who has lost faith in Sunnyfield
- Being present in my service weekly to assist and upskill teams
- Working with Helen Zang Fortnightly on the financials of my services to make sure we are tracking in the right direction
- Supporting my SCOs to understand SIL’s and the Profit and loss reports and the impacts these have on their services.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Collaborated with product development teams to provide valuable customer insights, driving continuous improvement efforts and enhancing overall offerings to meet market demands.
Community Care Staff
Sunnyfield Disability Services
Northern Beaches
12.2016 - 01.2023
- Coordinating a high achieving team
- Building relationships with internal and external services
- Running a Service with an almost 100% audit rate
- Coordination with the NDIS to get the best result for my Service and Clients
- Working on projects for the Shared Living G.M
- Overseeing multiple services
- Working with the end-of-life team
- Supporting and developing new Service Coordinators
- Supporting struggling Services
- Supporting the Compass team with UAT
- Supporting and up skilling teams on PCP
- Support clients to reach their goals.
- Supporting clients to be at the center of their decision making.
- Delivered high-quality personal care, including bathing, dressing, grooming, toileting, feeding, and mobility assistance for improved client comfort.
- Conducted regular safety checks of client homes to identify potential risks or hazards that may impact their well-being or independence.
- Supported family caregivers through respite services allowing them time away from caregiving responsibilities while ensuring continued quality care for their loved ones.
- Increased overall satisfaction levels among clients'' family members with effective communication skills during meetings and regular updates.
Assistant in Nursing (A.I.N)
QMNS Nursing Agency
Northern Beaches
03.2020 - 05.2020
- Running of Pandemic support station
- Supporting residents' clients with meals
- Supporting residents with social engagement
- Liaising with client’s families to arrange visits during Covid lockdown.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Community Support Worker
Sunnyfield Disability Services
Northern Beaches
06.2012 - 12.2016
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Promoted mental health awareness within the community through educational workshops and presentations at local events.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
Parts Manager / Quality Control Manager
Panel Corporation
Lane Cove
11.2011 - 07.2012
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Apprentice Automotive Technician
Col Crawford - Honda - Holden
Northern Beaches
02.2008 - 02.2011
- Improved customer satisfaction by providing timely and efficient automotive repairs and maintenance services.
- Increased shop productivity by maintaining a clean, organized workspace and adhering to safety protocols.
- Supported team members by collaborating on complex repair jobs, sharing knowledge and expertise as needed.
- Achieved high levels of customer satisfaction due to meticulous attention to detail when performing visual inspections and test drives after repairs were completed.
- Demonstrated flexibility by adapting quickly to new technologies and tools introduced into the workshop environment.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Shift Manager
Cotton on Group
Northern Beaches
02.2007 - 02.2008
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Coordinated merchandising, promoted new products and increased brand awareness.
Crew Member
McDonalds
F3 South Bound
02.2004 - 02.2004
- Learned safe food handling requirements and importance of teamwork and communication skills with other team members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
NSW Certificate of Registration – Real Estate Salesperson -
01.2015
Certificate IV in Business Management -
01.2010
Year 10 High School Certificate -
01.2006
Certificate III in Restaurant and Catering -
01.2003
Skills
- Intermediate Level: MS Word, PowerPoint, Excel, and Outlook
- Retail Business Software
- CRM systems
- Peer instructor for Compass – Skedulo – Lumary
- Performance Management
- Staff Training and Development
- Strategic Planning
- Cost Reduction
- Goals and Performance
- Staff Management
- Staff Supervision
- Active Listening
- Attention to Detail
References
- Cherry Cameron, Retired Sunnyfield Regional Manager, Cenya9924@sunnyfield.com, 0410-914-117
- Ann – Marie Woudstra, Sunnyfield Regional Manager, 0407-040-080
- Lynsey Edwards, Sunnyfield Shared Living Support Group, 0450-117-469
- Kylie Field, Sunnyfeild Support Coordinator, 0401-183-767
- Alexanda Arakie, Sunnyfield Community Support Worker, 0433-718-736
- Iolanda Nunes Passos, Sunnyfield Service Coordinator, 0424-815-339
- Coralie Adriano, QMNS Nursing agency., 0401 – 523 - 451
Timeline
Acting Regional Manager
Sunnyfield Disability Services
09.2023 - Current
Assistant in Nursing (A.I.N)
QMNS Nursing Agency
03.2020 - 05.2020
Community Care Staff
Sunnyfield Disability Services
12.2016 - 01.2023
Community Support Worker
Sunnyfield Disability Services
06.2012 - 12.2016
Parts Manager / Quality Control Manager
Panel Corporation
11.2011 - 07.2012
Apprentice Automotive Technician
Col Crawford - Honda - Holden
02.2008 - 02.2011
Shift Manager
Cotton on Group
02.2007 - 02.2008
Crew Member
McDonalds
02.2004 - 02.2004