Shane Heywood
Frenchs Forest,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Acting Regional Manager
Sunnyfield Disability Services
09.2023 - Current
- Supporting 5 services in the Forest District
- Building and developing a high achieving team
- Supporting Service Coordinators to achieve some of the highest audit scores within Shared living
- Was able to close long term complaints by building relationships with families and neighbors who has lost faith in Sunnyfield
- Being present in my service weekly to assist and upskill teams
- Working with Helen Zang Fortnightly on the financials of my services to make sure we are tracking in the right direction
- Supporting my SCOs to understand SIL’s and the Profit and loss reports and the impacts these have on their services.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Collaborated with product development teams to provide valuable customer insights, driving continuous improvement efforts and enhancing overall offerings to meet market demands.
Community Care Staff
Sunnyfield Disability Services
12.2016 - 01.2023
- Coordinating a high achieving team
- Building relationships with internal and external services
- Running a Service with an almost 100% audit rate
- Coordination with the NDIS to get the best result for my Service and Clients
- Working on projects for the Shared Living G.M
- Overseeing multiple services
- Working with the end-of-life team
- Supporting and developing new Service Coordinators
- Supporting struggling Services
- Supporting the Compass team with UAT
- Supporting and up skilling teams on PCP
- Support clients to reach their goals.
- Supporting clients to be at the center of their decision making.
- Delivered high-quality personal care, including bathing, dressing, grooming, toileting, feeding, and mobility assistance for improved client comfort.
- Conducted regular safety checks of client homes to identify potential risks or hazards that may impact their well-being or independence.
- Supported family caregivers through respite services allowing them time away from caregiving responsibilities while ensuring continued quality care for their loved ones.
- Increased overall satisfaction levels among clients'' family members with effective communication skills during meetings and regular updates.
Assistant in Nursing (A.I.N)
QMNS Nursing Agency
03.2020 - 05.2020
- Running of Pandemic support station
- Supporting residents' clients with meals
- Supporting residents with social engagement
- Liaising with client’s families to arrange visits during Covid lockdown.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Community Support Worker
Sunnyfield Disability Services
06.2012 - 12.2016
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Promoted mental health awareness within the community through educational workshops and presentations at local events.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
Parts Manager / Quality Control Manager
Panel Corporation
11.2011 - 07.2012
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Apprentice Automotive Technician
Col Crawford - Honda - Holden
02.2008 - 02.2011
- Improved customer satisfaction by providing timely and efficient automotive repairs and maintenance services.
- Increased shop productivity by maintaining a clean, organized workspace and adhering to safety protocols.
- Supported team members by collaborating on complex repair jobs, sharing knowledge and expertise as needed.
- Achieved high levels of customer satisfaction due to meticulous attention to detail when performing visual inspections and test drives after repairs were completed.
- Demonstrated flexibility by adapting quickly to new technologies and tools introduced into the workshop environment.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Shift Manager
Cotton on Group
02.2007 - 02.2008
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Coordinated merchandising, promoted new products and increased brand awareness.
Crew Member
McDonalds
02.2004 - 02.2004
- Learned safe food handling requirements and importance of teamwork and communication skills with other team members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
NSW Certificate of Registration – Real Estate Salesperson -
01.2015
Certificate IV in Business Management -
01.2010
Year 10 High School Certificate -
01.2006
Certificate III in Restaurant and Catering -
01.2003
Skills
- Intermediate Level: MS Word, PowerPoint, Excel, and Outlook
- Retail Business Software
- CRM systems
- Peer instructor for Compass – Skedulo – Lumary
- Performance Management
- Staff Training and Development
- Strategic Planning
- Cost Reduction
- Goals and Performance
- Staff Management
- Staff Supervision
- Active Listening
- Attention to Detail
References
- Cherry Cameron, Retired Sunnyfield Regional Manager, Cenya9924@sunnyfield.com, 0410-914-117
- Ann – Marie Woudstra, Sunnyfield Regional Manager, 0407-040-080
- Lynsey Edwards, Sunnyfield Shared Living Support Group, 0450-117-469
- Kylie Field, Sunnyfeild Support Coordinator, 0401-183-767
- Alexanda Arakie, Sunnyfield Community Support Worker, 0433-718-736
- Iolanda Nunes Passos, Sunnyfield Service Coordinator, 0424-815-339
- Coralie Adriano, QMNS Nursing agency., 0401 – 523 - 451
Timeline
Acting Regional Manager
Sunnyfield Disability Services
09.2023 - Current
Assistant in Nursing (A.I.N)
QMNS Nursing Agency
03.2020 - 05.2020
Community Care Staff
Sunnyfield Disability Services
12.2016 - 01.2023
Community Support Worker
Sunnyfield Disability Services
06.2012 - 12.2016
Parts Manager / Quality Control Manager
Panel Corporation
11.2011 - 07.2012
Apprentice Automotive Technician
Col Crawford - Honda - Holden
02.2008 - 02.2011
Shift Manager
Cotton on Group
02.2007 - 02.2008
Crew Member
McDonalds
02.2004 - 02.2004
NSW Certificate of Registration – Real Estate Salesperson -
Certificate IV in Business Management -
Year 10 High School Certificate -
Certificate III in Restaurant and Catering -
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