Shane Jenkins
Gorokan,NSW
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and employee retention at Nsw Traffic Control. Skilled in Operations Management and Employee Motivation, I spearheaded initiatives that reduced turnaround times and fostered a positive work environment, significantly increasing productivity. Expert in client relations, I also implemented strategies boosting customer satisfaction. Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Nsw Traffic Control
05.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Traffic Controller ,team Leader
Coast Traffic Sultions
04.2008 - 04.2014
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
Education
No Degree - School
Wyong High School
Wyong, NSWSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Management
- Project Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Client Relationships
- Schedule Management
- Performance Management
- Regulatory Compliance
- Client Relations
- Delegation
- Conflict Mediation
- Incidents management
- Risk Management
Timeline
Operations Manager
Nsw Traffic Control
05.2014 - Current
Traffic Controller ,team Leader
Coast Traffic Sultions
04.2008 - 04.2014
No Degree - School
Wyong High School
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