Shane Johnson
Mildura,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Night-shift Operations Manager
GTS Freight Management PTY LTD
2022.01 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Interstate Truck Driver
Hahn Corporation
2017.03 - 2022.01
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Documented mileage, deliveries, pickups, customer issues and damages.
Interstate Truck Driver
GTS Freight Management PTY LTD
2014.10 - 2017.03
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Inspected load security and checked for damages.
Service Manager
Johnson's Truck And Coach Service
2012.02 - 2014.10
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Met with customers to discuss service needs and develop effective and practical solutions.
Project Manager
Austform PTY LTD
2011.04 - 2012.02
- Planned, designed, and scheduled phases for construction of the Mildura Waste Water Treatment Plant at Koorlong.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Assistant Service Manager
Mildura Trucks
2009.06 - 2012.02
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Resolved customer complaints in professional and timely manner.
- Maintained records of service transactions and customer feedback for future reference.
Education
Bachelor of Science - Wine Science
Charles Sturt University
Wagga Wagga, NSWSkills
- Customer Relationship Management
- Scheduling and Coordinating
- Complex Problem-Solving
- Maintenance and Repair Management
- Job Assignments
- Team Leadership
- Administration and Reporting
- Issue and Conflict Resolution
- Managing Fleet Vehicles
- Staff Management
- Managing Operations and Efficiency
- Transport operations
- Managerial experience
Timeline
Night-shift Operations Manager
GTS Freight Management PTY LTD
2022.01 - Current
Interstate Truck Driver
Hahn Corporation
2017.03 - 2022.01
Interstate Truck Driver
GTS Freight Management PTY LTD
2014.10 - 2017.03
Service Manager
Johnson's Truck And Coach Service
2012.02 - 2014.10
Project Manager
Austform PTY LTD
2011.04 - 2012.02
Assistant Service Manager
Mildura Trucks
2009.06 - 2012.02
Bachelor of Science - Wine Science
Charles Sturt University
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