Shane Johnson
Mildura,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Night-shift Operations Manager
GTS Freight Management PTY LTD
01.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Interstate Truck Driver
Hahn Corporation
03.2017 - 01.2022
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Documented mileage, deliveries, pickups, customer issues and damages.
Interstate Truck Driver
GTS Freight Management PTY LTD
10.2014 - 03.2017
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Inspected load security and checked for damages.
Service Manager
Johnson's Truck And Coach Service
02.2012 - 10.2014
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Met with customers to discuss service needs and develop effective and practical solutions.
Project Manager
Austform PTY LTD
04.2011 - 02.2012
- Planned, designed, and scheduled phases for construction of the Mildura Waste Water Treatment Plant at Koorlong.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Assistant Service Manager
Mildura Trucks
06.2009 - 02.2012
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Guided techs on automotive repair, tool usage, and equipment operation.
- Resolved customer complaints in professional and timely manner.
- Maintained records of service transactions and customer feedback for future reference.
Education
Bachelor of Science - Wine Science
Charles Sturt University
Wagga Wagga, NSWSkills
- Customer Relationship Management
- Scheduling and Coordinating
- Complex Problem-Solving
- Maintenance and Repair Management
- Job Assignments
- Team Leadership
- Administration and Reporting
- Issue and Conflict Resolution
- Managing Fleet Vehicles
- Staff Management
- Managing Operations and Efficiency
- Transport operations
- Managerial experience
Timeline
Night-shift Operations Manager
GTS Freight Management PTY LTD
01.2022 - Current
Interstate Truck Driver
Hahn Corporation
03.2017 - 01.2022
Interstate Truck Driver
GTS Freight Management PTY LTD
10.2014 - 03.2017
Service Manager
Johnson's Truck And Coach Service
02.2012 - 10.2014
Project Manager
Austform PTY LTD
04.2011 - 02.2012
Assistant Service Manager
Mildura Trucks
06.2009 - 02.2012
Bachelor of Science - Wine Science
Charles Sturt University
Similar Profiles
Brian BodyBrian Body
Forklift Operator/Fruit Bin Washer at GTS Freight ManagementForklift Operator/Fruit Bin Washer at GTS Freight Management
Stephen GoodwinStephen Goodwin
Assistant Operations Manager at GTS Freight ManagementAssistant Operations Manager at GTS Freight Management
DYLAN RUNKELDYLAN RUNKEL
Freight Forwarder at Boyd Boss Freight Management Pty LtdFreight Forwarder at Boyd Boss Freight Management Pty Ltd