Shane Keown
Oak Beach
Summary
Experienced professional man seeking to fill a hospitality management, maintenance or a labour position, also im experienced in security, bar and restaurant work, and customer service and management roles. Im originally from New Zealand and currently live in Mossman. I have worked in Australia for a decade I am from a farming background and very hard working, I have great communication skills and show initiative and can work unsupervised. One of my best assets is customer services and to provide the best experience for the customer. I respect my work associates and show good work ethic as a team player who likes to lead by example.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Ramada Port Douglas
01.2020 - 01.2022
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
All rounder
Sheartech
- Worked in the wool sheds as a shearer, presser and crutcher.
- Physically fit and strong.
- Team leader that helped with delivering presses and organising staff.
- Repairing breakdowns.
- Reporting health and safety issues.
- Quality control of staff and wool.
Waste water operator
Alliance Freezing Works
- Treat the waste from the freezing works and discharge into the local river.
- This is a reasonably physical role which involves a lot of monitoring and testing.
- Liaise with local environmental groups and labs.
- Stock ordering and control.
- Machinery and plant maintenance and repairs with a strong emphasis on health and safety.
- Staff training.
- Computer monitoring and data entry.
- Plant improvements.
Mechanic, Gardner and landscaper
Pinnicle Landscape Solutions
Cairns
- Repair and service all trucks, trailers and garden maintenance equipment.
- Labourer for different landscaping jobs around cairns region.
- Garden and lawn maintenance for a number of properties around cairns region.
Education
Finished High School -
Northern Southland college
Skills
- Team coordination
- Restaurant policies and procedures
- System implementation
- Budgeting
- Inventory controls
- Staff management
- Equipment maintenance
- Adaptability
- Customer service oriented
- Multitasking
- Strong communication skills
- Employee training
- Resort and air bnb cleaning experience
- Physically strong and fit
- Able to work unsupervised
- Quick learner
- Reliable
- Honest
- Not afraid to ask questions
- Team player
- Security and first aid knowledge
- Excellent customer service
- General venue maintenance and cleaning
- Stock knowledge and ordering stock
- Wine, beer, spirits and cocktail knowledge
- Restaurant experience
- Mechanical ability to diagnose and repair auto electrical and mechanical faults
- Servicing chainsaws, mowers and pumps and vehicles
- Experienced at building and maintaining fences
- Handy with tools and familiar with all types of machinery
- Chainsaw and lawnmower operation, maintenance and sharpening
- Handy with general building tasks and plumbing and electricity
- Computer skills and data entry
- First aid
- Experience in Tab and gaming
- Forklift licence
- Working at heights
- Confined space
References
- Ray TE Whata, Owner operator, Sheartech, +64 027 948 513
- Bruce Vetters, Manager, Waste Water Alliance Group, +64 027 435 4374
- Glen Abell, Manager of Food and Beverage, Ramada Port Douglas, 0417005246
- Daniel Hanna, Manager, Crab Claw Resort, 0498 828 805
Date - Application Date
10/21/25
Key Qualifications
- Team coordination
- Restaurant policies and procedures
- System implementation
- Budgeting
- Inventory controls
- Staff management
- Equipment maintenance
- Adaptability
- Customer service oriented
- Multitasking
- Strong communication skills
- Employee training
- Resort and air bnb cleaning experience
- Physically strong and fit
- Able to work unsupervised
- Quick learner
- Reliable
- Honest
- Not afraid to ask questions
- Team player
- Security and first aid knowledge
- Excellent customer service
- General venue maintenance and cleaning
- Stock knowledge and ordering stock
- Wine, beer, spirits and cocktail knowledge
- Restaurant experience
- Mechanical ability to diagnose and repair auto electrical and mechanical faults
- Servicing chainsaws, mowers and pumps and vehicles
- Experienced at building and maintaining fences
- Handy with tools and familiar with all types of machinery
- Chainsaw and lawnmower operation, maintenance and sharpening
- Handy with general building tasks and plumbing and electricity
- Computer skills and data entry
- First aid
- Experience in Tab and gaming
- Forklift licence
- Working at heights
- Confined space
Certification
- White card
- Blue card
Timeline
Restaurant Supervisor
Ramada Port Douglas
01.2020 - 01.2022
All rounder
Sheartech
Waste water operator
Alliance Freezing Works
Mechanic, Gardner and landscaper
Pinnicle Landscape Solutions
Finished High School -
Northern Southland college